Address: 93 High St, King's Heath, Birmingham B14 7BW, United Kingdom
Phone: +441214433357
Rating: 4.1
based on 107 reviews.
Based on the provided reviews, the summary is organized around four main topics: Mortgage Advisory Services, Lettings Services, Customer Service Experience, and Property Management and Maintenance. Under each topic, excerpts are categorized into 'Pros' and 'Cons' to highlight the strengths and weaknesses as described in the reviews.
Mortgage Advisory Services
Pros:
"He was meticulous in his efforts to source a Mortgage for us, ensuring that there could be no reason from the banks to turn our request down."
"Curt found a suitable lender that was within my budget."
"Their dedication to finding the perfect property for us was truly unmatched."
"Curt literally made, what was a hellish journey to a first time buy, a breeze."
"Billy has helped with every step of the way from securing our mortgage to helping us get our offer accepted."
Cons:
"Having had our mortgage application through London and Country rejected at the last possible moment, even after assurances to the contrary."
"The service is very poor & the staff's attitude is very rude, unprofessional."
Lettings Services
Pros:
"Charlotte was absolutely helpful and professional. I’m appreciated for her effort."
"Very pleased with the support we received from Billy Knowles in finding the right mortgage for us."
"Lauren was amazing. She was not perturbed by my numerous questions."
"Sian Morris has been excellent in sorting my first move out into a rental."
Cons:
"Upon moving into the property, it was full of painting and decorating waste."
"Both the front and back gardens were full of trade waste."
"Terrible Agent: My recent experience with Kori James lead me to believe in four things about Connells & Him - Dishonest, unprofessional."
Customer Service Experience
Pros:
"Curt, you’re an asset to Connells, thank you."
"Billy Knowles help me through with my mortgage application in a super efficient way."
"Very happy with the service received from Jo!"
Cons:
"Worse agents ever. Continuesly messed around and then finally got a viewing booked."
"Advertise dilapidated properties without even highlighting potential issues to tenants."
"Very poor recent experience with the team at Connells King Heath."
Property Management and Maintenance
Pros:
"The Lettings team- Sian, Charlotte and Kori remained always professional at all times."
"I Can't fault this branch at all. They have been 2nd to none from start to finish."
Cons:
"Needed near enough 2 months notice before I could move out of the property."
"Do not even allow a viewing if you don't have an AIP/DEPOSIT over asking price?"
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