Address: Rose Kiln Ln, Reading, RG2 0JZ, United Kingdom
Phone: +441189595029
Rating: 4.2
based on 133 reviews.
Sales Experience
Pros:
"Ken Marke was our sales executive and he is a star and an asset to this organisation."
"Both Ken and Altay were true professionals, who truly cared about their customers."
"Ken was the epitome of a professional salesperson - always smiling and jolly and exuding a positive and cheerful attitude."
"Bought my first car, a Skoda citigo, from Ian, really impressed with the service."
"We found the perfect used car which was a little over our original stated budget, but at no point felt pressure to choose that particular vehicle."
"Ian Parsons the sales manager as ever was excellent."
"Something different from most of the dealers I've dealt with in the past is the excellent service I've received from Will and the sales team."
Cons:
"Stay away from this branch, Terrible experience and very bad Service."
"Bad experience, you only important until you pay and take the car."
"I am not given courtesy car even, it is 1 hour for me to reach Reading! Extremely disappointing - I strongly advised never buy from there."
"NEVER AGAIN... Just thinking this must be a way for the VAG group to raise money to pay their diesel emission fine."
"Sorry to say a typical sales experience. All smiles and friendly and helpful until you come to pick up your car."
"The warning signs were there when the young sales man in Reading literally said we have given you a good price why would you want to test drive the car."
"Not too sure what happened, but not a good experience. Arrogant, rude, dismissive staff."
Customer Service
Pros:
"He was very professional, helpful and made the whole experience today enjoyable and stress free."
"Picked up my new car last weekend dealt with Mark who was very professional and helpful."
"Had a test drive booked in to day at Marshall Skoda Reading, totally amazing service."
"Helpful, knowledgeable staff. Sensible price in line with online discount finding sites."
"A cup of tea, sitting her down, kindly helpful chat till things righted themselves."
"Just had the car serviced here. Sarah in the service department was absolutely brilliant."
"I am very pleased with the whole process, it was smooth sailing to the last detail."
Cons:
"Had my first health check, after they reopened for public. It took 1 hour and 20 minutes to pick up my car after the service been done."
"Excellent at servicing but badly let down by phoning back after leaving a message."
"Useless customer service. It's the first Skoda I've owned and not a good experience so far!"
"Awful aftercare."
"Never phone you back. Always a long wait for appointments."
"I tried calling this Skoda main dealer numerous times and not once they returned my call back."
"Avoid. Serviced my car few times without problem, until last visit when I have found that my car's bumper was dented."
After Sales Support
Pros:
"Everyone at the dealership was friendly and ensured I was tended too."
"Flo is always very happy and welcoming and makes any visit to Skoda Reading a pleasure."
"Come to collect my mums new Skoda Fabia and the service received from both Paul and Sarah was top notch!"
"Sam Kirby has been excellent with his customer service and also the after service."
"An absolute pleasure to be able to purchase a car from such professional, positive and helpful team of people!"
"Sam always responded promptly to my emails and calls."
"Jamie Rose makes this place! He treats his customers as if they actually matter."
Cons:
"Initially very helpful but after I agreed and bought the used car they've been incredibly unresponsive."
"The car was sold to me in such dangerous tyre conditions that they could have blown at anytime."
"Skoda Octavia, three services with them, including an air conditioning service, problem/error every single time."
"Requested a test-drive on-line over 1 week ago... Still no contact from the dealer about organising a test drive."
"First time using this service centre. Phoned 4 times, service department too busy."
"Avoid! Never before has my car come back from a service in a worse condition."
"The service received from the sales department was brilliant when we purchased a new Skoda in 2022. Since then, having to deal with the aftersales department, it has been an absolute disgrace."