Realeyes The Eye Clinic - Slough Reviews Summary

Customer Service

Pros:

• "Excellent customer service and brilliant attention to the customers needs."
• "Overall great experience, the staff were very helpful and offered a wide range of options."
• "Really friendly and professional. Explained everything fully and gave great advice."
• "Exceptional level of service; everyone was simply amazing."
• "The service is top quality here, the customer service here is really helpful."
• "Amazing service- the best i received ever, Joanna has been very kind and helpful."
• "Very pleased with the customer service, was a very quick and easy process."
• "Had a amazing check up in the realeyes optician in slough farnham road where i was attended by Joanna who is very nice and very helpful girl."

Cons:

• "At first, very friendly, perhaps too friendly enticing you to go ahead with ordering new spectacles."
• "Fantastic looking establishment ruined by opticians attitude."
• "My wife went back and questioned her about what checks she did, and the optician became irate."
• "Paid over £700 for a pair of glasses. Found out from another optician later I could of got the same for £400."

Professionalism and Expertise

Pros:

• "Joanna was very helpful, and she had helped find the perfect pair of glasses for me, sleek and stylish."
• "The eye examination was very thorough and it was clear that the staff are very passionate about what they do."
• "Joanna is absolutely amazing, great service and very professional."
• "They have a scan called OCT which allowed them to show me the back of my eyes."
• "The eye test was very accurate and the after service for getting my specs made was great."
• "Very professional, knowledgeable team with a customer care first attitude."
• "The optician was very thorough and explained all the tests as she performed them."
• "The optician who checked my daughters eye said that she would proceed with a normal examination instead as it is covered via NHS."

Cons:

• "After sales service was better than average, generally accommodating, however my spectacles have failed on several occasions."
• "When I questioned it, her response was that she knew what she was doing and she would refer to an eye specialist for the blue flashes."

Range of Products

Pros:

• "The glasses collection is also very extensive and affordable, great range of fashionable frames."
• "Joanna went above and beyond expectations - she managed to place a special order for a specific pair of glasses I was after."
• "Very pleased with the eye care provided! The whole team is very friendly and professional."
• "They have fitted my little 3 year-old son with glasses with ease and smile, therefore no fuss, and so he likes coming back."

Cons:

• "However, only a small range of glasses/sunglasses frames."