Address: Thwaite Gate, Hunslet, Leeds, LS10 1DY, United Kingdom
Phone: +441132771777
Rating: 4.3
based on 372 reviews.
Customer Service
Pros:
"I have been a customer of DM Keith (Leeds) for many years and have always received top class customer service."
"The hand over of my new Karoq was a lady called Callie she was excellent she talked me through everything."
"Thoroughly recommend this dealership and Nick to everyone."
"The whole team were great. Not pushy. Very professional. Everything on time."
"Great service yesterday- Neil was welcoming especially when offered a coffee I cheekily asked if there were biscuits and hey presto!"
"Unlike other dealers, there was no attempt at a hard sell of extraneous items before we were allowed to sit in the cars."
"Can I just say what a 5 star customer service from Nick from start to finish, no stress never thought it would be so easy."
Cons:
"initially I felt as though decision had been made we weren’t going to be purchasing a car then it felt a bit rushed."
"The most dishonest dealership I’ve ever experienced, the staff cannot be trusted."
"So service is good before the sale, however once you’ve bought the car, they seem like they couldn’t care less with very little help."
"They don't keep their sales promises, their managers are unsurprisingly in meetings all day so can't speak to you."
"Went in this morning looking for a new car. We were in the showroom for at least 10 minutes. Not one person spoke to us."
"Skoda send urgent recall notice requiring immediate repair. Try to call DM Keith where the car was bought and approved repairer, no answer."
"Leave voicemail with service team, no call back and it's been weeks."
Car Purchase & Delivery
Pros:
"I am more than happy to give D M Keith ŠKODA Hull 5 stars!"
"Car was nearly new and clean when we picked it up."
"Fantastic experience buying my car online."
"Nick Hunter in Sales was a super friendly guy, couldn’t do enough for you."
"Absolutely fantastic guy to deal with, great knowledge and understanding of both the car and client."
"Wonderful Experience with DM Keith Bradford. Everything was smooth from requesting the car from a different dealership to driving the car away."
"Good after sales contact too."
Cons:
"The first issue was when I travelled 4.5 hours to collect the car. When I arrived the salesperson who I had dealt with wasn't on site."
"Dropped the car for service and repair, was given a 2 days time to collect back but it’s been 6 days now, no work has been done at all."
"The car is faulty and they claimed to have fixed it but it continued with the issues the minute I drove away."
"However the spec of the car on the website was wrong, it was to have electric folding mirrors, it didn't, it was to have front and back parking sensors, it didn't, only ones at the back."
"6 years ago I was led to believe that a Skoda part was to be fitted to my Fabia. Unfortunately it was a man with a van who fitted a none Skoda part (cruise control)."
"When arriving at the branch at 08:10 I asked if it was worth waiting around for my oil change or if I should go home and come back later. 3 hours later I requested an update, I’ve just been told I need wait another 45 minutes……… SHAME ON YOU D.M Keith Skoda!!!"
"The next issue was the paintwork was badly scratched at front bumper, no mention of this by the salesman."
Staff & Sales Team
Pros:
"Harry was a true professional in the way he talked me through the different cars available at other sites and he helped me find the car I was looking for."
"I’ve bought a lot of cars over the years and this was a really pleasant, competent, stress-free sales purchase from a team at the top of their game."
"Nick was a good laugh, we felt really looked after and under no pressure to make what was a big decision for us financially."
"Nick Hunter was great; he helped us find a bigger family car that met our needs and was in our price range."
"This time, we had the pleasure of working with Nick, who was highly knowledgeable, reliable, with a great professional attitude."
"Steve dealt with these to my satisfaction on the day. So I left with the vehicle happy."
"Thanks so much for a smooth buying experience from Steve Elliot."
Cons:
"Okay it could have been just a collection of mishaps, however it's the response or lack of it that I can't believe."
"I genuinely will never step foot inside this dealership again. Took my car in to get the EGR fixed and my total bill came to nearly £1k."
"Had to give them a 4 star though as there was a delay on receiving the car and the money back."
"I enquired 3 times about 2 different cars and didn't receive a single reply."
"I find their servicing department really poor."
"Trying to convince you to buy an old car, with more mileage because they've advised you the car you want isn't available, when it is."