Address: Bumpers Way, Bumpers Farm Ind Estate, Chippenham, SN14 6LF, United Kingdom
Phone: +441249444000
Rating: 4.0
based on 175 reviews.
Customer Service
Pros:
"Always found them to give outstanding service which is rare in this day and age."
"Out flipping outstanding customer service from Dale."
"The sales person Jack Meech was so Professional and honest with the way he handled everything for me."
"Catherine made the whole process flawless and was a complete pleasure to operate with throughout."
"Catherine has always been extremely professional and helpful and made me feel that I could trust her implicitly."
"Catherine Fallon was extremely helpful from start to finish."
"The staff were polite, professional, informative, knowledgable and respectful."
Cons:
"Missing Parking sensors on delivery (without sales even recognising that they were missing)."
"Arrived for service on Wednesday & was told I had no loan car booked, this was booked a month in advance."
"First of all had a really bad experience with Chippenham motor company after care department on them damaging my car on several occasions."
"Booked in for a simple van recall I asked 3 times for loan car was assured i would have one waiting even received a text to bring driving licence drove 15 miles to find no loan car even took a day off work."
"Awful service, went to view a car found a few faults with it the sales man and his manager had no interest in wanting to solve issues."
"Nobody could be bothered to show us round any options but instead just told us about the waiting list."
"Awful service department, rude and trying to charge you for money for nothing so that they can meet their targets."
Car Purchase & Sales Experience
Pros:
"He was a pleasure to deal with from start to finish and gave me a hugely better price compared to online and my local dealer."
"Staff were helpful and courteous and the technician even took the time to discuss a few items with me."
"A honest and trustworthy company, let me explain, went there to look at a Peugeot that they no longer stock, but Dale, sits at the back upstairs wears glasses, helped us and pointed us in the right direction."
"Perry Clarke was really friendly, and worked very hard to get me the FANTASTIC deal on my car."
"Had my Citroen C4 Picasso serviced in January at Chippenham Motor Company and I must say it was a refreshing and pleasant experience."
"Sales staff were professional and courteous, even with my ageing mother asking so many questions!!"
"Always receive a great service. I have bought 5 cars over the years and have always had the servicing done at Chippenham Motor Company."
Cons:
"What all your cars are dripping wet on the inside? 'Yeah all of them every morning' AVOID!! And the warranty they offer isn’t worth the paper it’s printed on."
"Wouldn't bother with bumpers farm."
"Salesman didn't seem interested in selling us an £18000 Car didn't have answers to our questions."
"I tried several times to get hold of the service dept... After two days of trying the Service Dept. and trying through reception I failed to get a response."
"The car service team gave us inconsistent information and were quite under handed with how they charged us."
"We feel like we have been conned out of £60 which they charged us to achieve their targets and had no intention of actually completing the job."
"Car which was an ex demo was like new, delivery driver was very nice too."
After Sales & Support
Pros:
"Your employers should be very very proud of you as you provide the most professional and caring face of their company."
"If you are looking for a new car (or a good quality used car), I strongly recommend that you visit Chippenham Motor Company on London Road, Chippenham!"
"Five star customer service from Service Department team at CMC Chippenham."
"Right from the initial inquiry stages with CMC I received unparalleled customer service and attention from my salesman Lee and their Sales Director Darran McDade."
"Claire Edwards, from your warm welcome and calming nature you were absolutely perfect."
"I brought a new Seat Ibiza from Joe at CMC on Bumpers Farm Ind. Est. this week and could not have asked for better service!"
"I can wholeheartedly recommend Chippenham Motor Company to anyone looking to get a new car!"
Cons:
"My last review was removed despite being factually correct. My experience of this dealership has been appalling."
"Poor aftersales however, where I was chasing and battling for almost a year with plenty of tears, lies and frustrations."
"Very poor customer support too many excuses And high prices on servicing."
"I would not recommend anyone to go there for any service... the car wouldn't start they left the headlights on the whole night and made the battery flat."
"Bought a used car from here months ago, so many mistakes on paperwork took ages to get something rectified."
"I am now in contact with the finance company and also a solicitor."
"Told would be ready to collect one day.... Arrived and told still not ready and to come back another day."