Snows Peugeot Basingstoke Reviews Summary

Customer Service

Pros:

• "Adrianna was an absolute delight to talk to from the day I ordered my car, up until collecting my car."
• "Grant Willis for all his help & professionalism. Not only did he go above & beyond to make my experience with Snows a good one, he was very friendly & we even had a good laugh at times."
• "Daniel Morris was very patient whilst we took the time in deciding which car was going to be the best option for us."
• "The service I received from Simon Attwood was incredible."
• "Daniel also contacted me after a week to check that all was well, which I was happy to confirm."
• "Very good service from Akmol who is easy to deal with, friendly and informative."
• "The team went above and beyond to ensure all my needs were met."

Cons:

• "Will not be taking the car back to Basingstoke for the servicing."
• "Terrible aftercare very rude."
• "Won't take my car here again."
• "Sales didn't really address the concerns (no follow up call, not even an email unless replying to my chase up)."
• "Some of the worst aftercare service I've ever received. Lack of updates, poor spares stock, and lack of internal communication between departments."
• "Clearly not interested in aftercare, so beware."
• "Made numerous attempts to contact this company. Not helpful in anyway, shape, or form."

Car Buying Experience

Pros:

• "It was the best buying experience my Wife and I have ever had."
• "Having just taken delivery of my new car from Snows of Basingstoke, I would like to thank Grant Willis for all his help & professionalism."
• "Grant at Peugeot, Thank you for making the car buying process so enjoyable and straightforward."
• "We are delighted with our purchase and would recommend Adrianna and the team to anyone considering their next car."
• "Extremely helpful and friendly staff. They got me the car I wanted and even filled the tank as a goodwill gesture for travelling so far to collect it."
• "The pricing was transparent with no surprises, and the financing process was smooth."
• "The deal was smooth and easy to complete."

Cons:

• "The only slight negative was the extremely cramped customer parking at the Basingstoke premises."
• "Some minor paint blemishes were supposed to have been done as discussed before applying the paint protection but were not."
• "The only downside was that the vehicle had not been thoroughly cleaned before we took delivery."
• "No preparation between sale date and pickup (1 week)."
• "When collecting the car it wasn’t polished very well on the outside and we found a part was broken in the glovebox."
• "The car was given a new MoT - but how does a car pass an MoT with a split windscreen wiper?"
• "The purchase experience at Snows was poor, and I wouldn't use them again."

Staff Professionalism

Pros:

• "Very friendly, helpful. We had been recommended by my parents to speak with Richard Perkin as they had bought 2 cars and found him to be an excellent salesman, as did we."
• "Axel was great with his advice and offered options in a friendly and non forceful way."
• "Daniel was fabulous! He spent plenty of time going through the difference options and services available for getting a new car."
• "Simon you get 5***** s from me it was my pleasure meeting you and helping get the car I wanted."
• "Daniel the Sales Advisor was extremely helpful from start to finish!"
• "Grant has been an absolute pleasure to deal with and has consistently gone above and beyond to help us."
• "Adrianna made my car purchase an absolute pleasure and a breeze from start to finish."

Cons:

• "Romany didn’t know the differences on the two different models we found out ourselves."
• "I phoned today as I had to cancel my MOT & Service, I was told off for pressing No 1 instead of 2."
• "Have to say that apart from the delightful Naomi, my experience of the customer focused service was somewhat missing."