Address: Frankland Rd, Swindon, SN5 8YG, United Kingdom
Phone: +441793600010
Rating: 4.3
based on 575 reviews.
Customer Service
Pros:
"Kieran is not only knowledgeable but genuinely dedicated to helping his customers."
"If there was ever an issue he would sort it straight away!"
"Tahir kept me updated throughout the buying process of our new car."
"Kymani approached me while I visited the showroom in Swindon. She provided the BEST customer service that I have ever received till date."
"Harry who sold us the car was so knowledgeable, friendly and just easy to deal with."
"The staff were most helpful, tentative and responsive keeping me up to date with progress as well as flexing to my needs."
"Our visit was perfect. Everything was clearly explained, all the paperwork and admin was efficiently processed."
Cons:
"Awful experience from the moment we stepped in the door. The first person we asked didn't seem to know much about the model we were asking about."
"One of the worst experiences of customer service I’ve ever received! As soon as I had my car, they couldn’t give a toss!"
"Don’t remember being told the service was in Swindon instead of the more convenient Cheltenham until the email a few days before the appointment."
"I am more than disappointed with Inchcape and am unable to recommend you or indeed the vehicle itself."
"Will not use Inchcape to purchase any vehicle."
"I am absolutely discussed with the after sales service, we have now telephoned x 5 times over the past two days and no one has got back to us."
"They wouldn't increase the value or reduce the cost of the vehicle I was looking to buy."
Facilities & Amenities
Pros:
"Really welcoming and friendly staff (especially Paul Simpson and Sam Perkins!), great facilities to work while waiting for car to be finished, and nothing seems to be a problem for them."
"The staff? On point and always ready to lend a hand."
"Really friendly atmosphere, the techs in the garage are very knowledgeable and helpful really go the extra mile to ensure customer satisfaction."
"The receptionist is very welcoming and efficient."
"The place is polished and pleasant."
"We received a warm welcome on arrival. The team took their time with us showing us our different options and answered all of our questions."
"All round just amazing experience. This is the 3rd car I have gotten from Volkswagen Swindon. Service is top notch."
Cons:
"The coffee machine was broken ( I was told it hadn’t worked for 2 weeks)."
"When arriving at the dealership, I had difficulty parking due to lack of spaces."
"Parking might give your parking skills a run for their money."
"The TV was broken ( I was told it’s never worked), the “ customer “ fridge was used only for staff sandwiches and there were no newspapers."
"Staff weren't very friendly, slapped the invoice and card machine in front of me."
"Lady on customer service on the reception very unprofessional and unhelpful."
"Had to wait for 40 mins to view a car due to a lack of staff."
Communication & Updates
Pros:
"Syed Ali in particular, were very helpful in explaining current offers and letting us test drive vehicles."
"Ben was great at keeping us informed of progress."
"Amazing service and so friendly! Andre was great at helping me choose the right car for me and when I was struggling to collect the car he went out of his way to deliver it to me."
"Had a great service from Andre and the team at Inchcape Swindon. Good customer service and did a great job keeping us up to date on the process."
"Great guys working there including Alex and Syed who couldn’t do enough for you and kept me in the loop of what was going on."
"We gratefully appreciated the customer experience we had with salesperson Tahir when we visited the dealership this week."
"Recently purchased a vehicle from here and Kymani was brilliant from start to finish. Such an easy and professional experience getting my new vehicle."
Cons:
"When I purchased my new car it was missing a few accessories which I was promised by Chris would be delivered to me after they arrived in a few days... Only after a formal complaint to Inchcape did a manager get in touch, only to tell me they never had the accessories and they were still on back order."
"No explanation why car now has a faulty battery. Just told to contact your Exeter branch to arrange for the car to be picked up."
"I was told that the time of my service had changed, and I was unable to have my service for when I booked."
"So I recently went to this dealership, and I had the misfortune of having to deal with a guy called Ed... Seriously unprofessional."
"Communication after we signed the paperwork was slow and most replies didn't answer my questions."
"I DID NOT SPEAK TO A SINGLE HUMAN BEING about what was going on."
"I was told that the car was ready... nobody rang me to advise me of this."