Kwik Fit - Cirencester Reviews Summary

Customer Service

Pros:

• "Gavin and the team resolved my problem quick and efficiently."
• "Another job well done with all the courtesy and attention to detail that I have come to expect from the Cirencester team."
• "Enormously helpful staff - polite, friendly and very knowledgable."
• "Mark the manager sorted everything out and ensured that everything was done quickly."
• "Andrew and his team are heroes."
• "Everyone was polite and reassuring and did the job promptly."
• "The staff were very friendly and promptly attended to my vehicle which had been brought in unbooked."

Cons:

• "I'm completely disappointed, I waited from 1:45pm till 4:30pm in the waiting room to be told my car didn't have a lock and wheel nut."
• "It took several minutes for the staff to acknowledge me, even though I stood in plain view."
• "Poor service and lack of care in the job at hand."
• "In the past they had been OK, I bought tyres from them without problems in years past, but currently they seem disorganized and impolite."
• "Appalling, as bad as Halford!"
• "Too busy smoking outside to answer phones or serve in reception."
• "The worst service experience I have ever had. The big guy at the reception speaks disrespectfully to customers."

Efficiency and Timeliness

Pros:

• "Fabulous Kwikfit once again got to analyse the problem (must have ran over a pothole). They were keen to sort it out quickly and we were back on the school run (much to my sons horror)in no time!"
• "The cost? Nothing. Superb service and a good bit of banter."
• "I visited without an appointment on a Monday morning in January. I needed a new car battery fitting. I was seen immediately."
• "big thanks to kwik fit. great service and very organised."
• "today the service was first class."
• "The team at Kwik Fit stepped up big time by advising us on how to get a recovery truck to come out and then getting our tire replaced at the shop in record time!"
• "Had amazing service at Kwik Fit Cirencester from Tim. They had the tyre I needed in stock and were able to book me in and fit the tyre within 2 hours on a Sunday morning."

Cons:

• "Booked an appointment online for a specific time a couple of days later to fit 2 front tyres and a free tracking check. Car was indeed wheeled in within 20 minutes but then it took another 1hr 30 to complete the job!!"
• "It took over an hour to tell him they didn't have the tyre needed in stock and to come back on Tuesday despite him phoning to check and being told it was on stock (a common problem looking at other reviews)."
• "It was over two hours before my car was done. Never again will I go to this company."
• "Service first time was pretty good waited about 20 mins second time waited more then an hour and I was the only one there and they just were hanging around."
• "Completely different experience from coming in and having my tracking done a few months back. The meet and greet desk guy was ignorant, rude and belittling so I wont be back...."
• "Booked car in for four Michelin tyres, had appointment for fitting, I was kept waiting for ages past my appointment time."
• "So I went in the next day and was told they'll sort my car out straight away, four hours later they came over to me and said they didn't have the right tire in."

Quality of Work

Pros:

• "Truly professional and polite attitude and I sadly forgot to catch the name of the guy who did the work but he is an absolute legend!"
• "Very efficient, polite and professional."
• "The service was excellent and the repair performed quickly and effectively."
• "Absolutely sterling service again from the team at cirencester."
• "The guys in the workshop stripped everything down, identified the problem and got me back on the road."
• "My tyre was assessed, replaced and car returned to me in half an hour."
• "Great service from Kwikfit; and great patience from Tim, who explained everything in detail."