Formula One Autocentres - Crewe Reviews Summary

Customer Service

Pros:

• "Every single one of them I spoke to was very friendly and helpful beyond anything I expected."
• "Guy that does Mots very nice, very helpful with explanations and advice."
• "The level of customer service which I received was Excellent."
• "This place is very helpful and the staff are all very friendly."
• "I found the manager, Ryan and all the staff to be friendly, informative and very professional."
• "Staff here are extremely helpful and efficient."
• "All the staff were very helpful and with a smile on their faces!"

Cons:

• "Asked some more questions and he got very passive aggressive."
• "After being treated like I was dog dirt on the bottom of a shoe, I shall be taking my custom elsewhere."
• "After being fobbed off with excuses for the past month... your manager Paul has now decided he doesn't have any records of past complaints."
• "Really disappointed booked an MOT for Saturday morning 11am, booked it in 3 days prior to mot day & paid for it online, the guy rang us up Friday evening 5.55pm 5 minutes before they are due to close to tell us they can't do the MOT."
• "The man should be a politician - not once did he adequately explain why he knew he would be over running the next day and needed to cancel so they could go home at 6pm."
• "Biggest frauds and con artists, not sure how they sleep at night, ripping innocent, vulnerable people off."
• "The staff were extremely unhelpful and rude, bit of a lad culture I think."

Booking and Scheduling

Pros:

• "I booked my car in for 2 new tyres which I did online which was very convenient."
• "They're online booking system is a breeze to navigate and use."
• "I booked my car in, online for a full service and MOT test at the same time."
• "Exceptionally easy booking for the MoT and up to six months in advance is terrific."
• "Submitted my car for MOT online which was very slick and easy."
• "I ordered 2 tyres through Asda, the price was very good."
• "Booked an MOT test online for the next day. Within two hours, the apparent Area Manager phoned to cancel with less than 24 hours to go to the test."

Cons:

• "Arrived for appointment which had been booked online and confirmed to find that the centre knew nothing about it."
• "Been told to be at 12:50 To change tyres then 13:30 and my car still in parking nothing done to it."
• "Had appointment booked for today at 12….booked this slot last Thursday because this was the earliest they could fit me in. Got there today at 11.30 only to be greeted with i dont think we are going to ba able to mend it today sir."
• "Unfortunately the state of the tyre fitting area leaves a lot to be desired, were wheel is clamped down was cluttered with discarded tyre valves etc."
• "Booked in for a short service and left the car at 10am with a promise it would would be ready by 1pm... Not even started."
• "Booked my car in for a MOT 2 weeks ago arrived today to be told it had been cancelled with no notification from them."
• "Had an appointment in the morning which we booked a week ago to get some new tyres fitted. Turned up and they said the tyres hadn't been delivered yet."

Pricing and Charges

Pros:

• "Always cheapest on tires, and have a price guarantee."
• "I find their pricing structure to be competitive and easy to understand."
• "They are very well priced for parts and labor."
• "All at a good price, very fair."
• "It was a competitive price, friendly service and passed so happy with that part of the F1 experience."
• "Excellent service and the best price around."
• "Tyre price very competitive."

Cons:

• "Scammers - DO NOT USE - check prices elsewhere before commuting to any work, it will cost you less than half what these guys try and charge."
• "Rip off merchants! Gave me a price of £157 for new exhaust which I thought was reasonable."
• "Came across pretty dishonest when they tried to charge over £300 to pass my MOT, when my car passed elsewhere, no problem."
• "The manager told me to 'save up' as my shock absorbers were leaking badly it would not pass an MOT. Took it to the main dealer who looked at it and told me there was nothing wrong with them."
• "Had the worst service possible. Booked in for a morning re gas, had to wait 1 1/2 hours to be told sorry we can’t gas your car we don’t do that gas."
• "Took an Audi A5 in to the garage with a broken clutch, they called me and quoted me over a thousand pounds."
• "They also however didn't repair the squeaky breaks which is part of the reason we dropped it off, despite paying almost £300 for the repair and still having squeaky breaks."

Quality of Service

Pros:

• "Service and mot were well done, the tire however not so."
• "I took my car for 2 front tyres, they fitted them with the upmost of care."
• "I have used formula 1 in Crewe for many of my cars they are honest fairly priced and do a good job thanks Paul and the team at Crewe."
• "The fitters were polite and efficient."
• "I'm more than happy to share a positive rating about Formula One Autocentres in Crewe. The team look after our Peugeot 3008 on a regular basis...from MOT's to Full Services to Tyres and Brakes."
• "Had four new tyres which I'm happy with and a free alignment check."
• "Excellent service, needed 4 run flat tyres and was concerned about the alloys but I needn't have worried."

Cons:

• "He went back and about 40 mins later, another guy comes out and says they'd done it, but that they couldn't get it exactly to the specs."
• "Then they told us they had a problem with log on card so it could take longer."
• "Car failed an MOT for a rear brake light which was out (fair enough). Took it back 2 days later to get brake light bulb changed and re-tested for MOT."
• "Shocking this place is I booked my car in for a MOT... I would advise anyone who is looking to use formula one in crewe to give them a wide berth."
• "DO NOT take your car here to get tyres done if you want your wheels to be in the same state as when you dropped it off."
• "Couldn't manage to fit 2 tyres that had come off my banded steel rims..the 2 they did manage to fit they put the balancing weights on the outside damaging the powder coating paint work...absolutely shocking.!!!"
• "Very poor service... they were unable to balance the new premium tyres."