Eden Tyres & Servicing Reviews Summary

Customer Service

Pros:

• "Thank you guys for the MOT and service, I always feel like I'm in safe hands when I bring my car to the Sutton branch, you are always friendly, professional and trustworthy 🙂."
• "Couldn’t fault the service at all. I needed 2 new tyres and not only were the prices as good as anywhere else, the service was exceptional."
• "Great service, knowledgeable staff, good stock but best of all I feel like they take care of my car."
• "Very good customer service and I needed 2 new tyres for my car and they did a really good job, the tracking was really off and they fixed it and it’s drive’s much better now."
• "The whole team are amazing, we always leave knowing a thorough and professional job has been done."
• "Polite staff, well informed, and professional."
• "The service is top quality with great communication when work is required."

Cons:

• "Don't waste your time & money on these inexperienced fitters."
• "Incompetent and inexperienced staff, very aggressive manager and bad customer service at its best."
• "Second time these amateur young techs have done a poor job on tracking on my vehicles."
• "They couldn't get one of my wheels off and broke my wheel nut."
• "Unimpressed. Made an appointment but was kept waiting for over an hour before they even started on the car."
• "Not happy with service. Took my car for tracking. When I driving steering wheel not in straight position."
• "The manager threatened me and said 'I will charge you if you keep saying the (Uniroyal) tyres were part worn tyres online !!!!!'"

Efficiency and Timeliness

Pros:

• "They took it in within 10 minutes and did it whilst I waited."
• "Outstanding customers service. A credit to EDEN tyres company."
• "Despite not having an appointment they had me back on the road very swiftly."
• "Got a new tyre in 30 minutes for a very reasonable price."
• "Always take my car here when needed, they are great, work fast and efficient."
• "I rang these guys today, £20 cheaper per tyre than nearest competitor and fitted within the hour."
• "Very efficient took my car for a mot and got it back within an hour."

Cons:

• "Week ago on Wednesday Had 4 budget tyres with tracking. Put tyres on and claimed that unable to track because of the inner tie rod had play and quoted £267 for new inner and outer tie rods plus track."
• "The grips gone from the Uniroyal tyres and the Uniroyal tyres looks just smooth like glass after run about 8000 miles."
• "Went to have front wheels tracked, was told they couldn't do it as needed new track rod ends which was also causing knocking noise and quoted £300."
• "Was told to drop my vehicle in the morning. And they would change my brakes at some point in the day. I call at 930 to say I'm coming and they can't do it."
• "I toke my van to is garage for an mot and they put big massive holes in the jacking points and they taken 2 hours to mot my van and they put 12 advisories shouldn't of been there I don't recommend them."
• "Popped in for a puncture repair (new tyre), good pricing however let down by slow service."
• "Waited 2 hours for 2 new tyres to be fitted on the 4th September. The garage was clearly busy when I arrived so I expected a bit of a wait."

Professionalism and Transparency

Pros:

• "Craig was polite and professional."
• "I've had tyres, services, MOTs and general repairs done here and never had a bad experience."
• "They didn't try to talk me into getting other repairs done that weren't required."
• "Phoned the branch told them I required Run Flat tyres, there was no trying to persuade me to buy expensive branded tyres, in fact recommended the cheaper option and explained everything clearly so I could decide what to do."
• "The team at Sutton branch have always sorted the problems on my golf without trying to rip me off. They have always been honest and gone above and beyond to help me."
• "The whole process of booking, fitting and interacting with me was perfect & I give them the highest recommendation."
• "Really do recommend these guys. It’s managed well and everyone seems so nice."