Slater and Gordon Lawyers Reviews Summary

Communication

Pros:

• "They communicated well from start to finish, providing clear instructions on how to complete the application and provided updates on a regular basis which enabled me to follow the progression of the case."
• "Throughout the process communications were timely and clear."
• "I was part of the VW NOx emissions group litigation and can't fault Slater & Gordon for their ongoing communication."
• "Their communications were frequent, to the point; the case was carefully explained; we were kept up to date and all communication was transparent."
• "The communications from S & G were easy to understand, keeping me informed of progress and any milestones reached, without overloading me with spurious information."
• "Communication was really clear both in relation to what was expected of me, the objectives, what information was required and of progress with the case."
• "I was pleased with the information that was provided, including the detailed updates on the case throughout the 4 years that it took to bring to a conclusion, and they dealt with the settlement payment promptly."

Cons:

• "The customer service with this provider is disgusting, they love to throw cases at other case holders."
• "Send multiple emails, rang multiple times left messages. Do not get any reply at all, no updates about my claim."
• "New claim handler not responding despite my over 20 calls and emails."
• "Once your claim is underway contact stops no updates on case unless you ask."
• "You can never get hold of them via phone, they don’t reply to your emails."
• "Now in August. No one wants to pick my calls up. They always tell me to leave my details and they will get back to me. No one ever does."
• "When you call support all they do is say 'your case holder will contact you' but they never do!"

Professionalism

Pros:

• "I was extremely impressed with her professionalism and the outcome was a huge success."
• "During a difficult time the service I received was very professional and friendly."
• "Absolutely amazing service from start to finish, Mohammed was very professional throughout the whole case."
• "Very professional company. Happy to recommend them."
• "Really professional, and fully supportive on client's behalf."
• "The company were organised and efficient."
• "I was impressed by their professionalism throughout and the results obtained."

Cons:

• "I have bought legal cover with Slater and Gordon and that was the worst decision ever they are not worth to pay any money to them really bad communication."
• "Please be aware and keep clear from this company, read the reviews if you have any doubts, and you'll notice that the tiny fraction of positive reviews are of advice and interaction (no successful claim resolutions)."
• "I would not recommend. Very unprofessional."
• "The worst company I have ever come across. No communication and blatant delays for no reason."
• "All you get is offered 'support' but no reasoning to what’s taking so long or support is actually given! This company is not professional at all in any way at all & will most definitely fall apart if it continues in this way with customers."
• "This company should seriously be reported to the SRA for its negligence and misleading practice."
• "Absolutely disgusting!! I tried to help a none hearing, none speaking gentlemen communicate with your company today to make an appointment. The call handler was unhelpful."

Case Handling

Pros:

• "Well worth joining the group action against VW."
• "We have been using Joe Speed and his team for over two years... He negotiated our settlement on our behalf and we were delighted with the outcome."
• "They succeeded in securing compensation for the plaintiff and held a multi-national company to account!"
• "As lead litigator in the VW NOx emissions claim I found Slater and Gordon to be very efficient."
• "The VW Emissions Claim process was protracted but ultimately successful. Slater and Gordon kept me informed of progress with regular updates and it culminated in receiving a substantial compensation payment."
• "Thank you for the successful outcome in the VW case not everyone can challenge a multinational company but you have."
• "Slater and Gordon dealt with my claim against VW. The communication from them throughout was regular and informative. They won the case and the pay-out was swift."

Cons:

• "I've been awarded my settlement, signed the contracts and yet I'm still waiting to receive payment."
• "I had not heard anything when I rang they said the person dealing with my case had been off sick for 3 months and didn't know when he would return."
• "S&G handled my divorce, and the service overall was not good; over the 2 year period I was handed to 4 different lawyers."
• "I find this absolutely ridiculous I'm looking into putting in a claim against them for out of pocket expenses pointless appointments attended by myself phone calls the lot."
• "They have lost my paper work, lost emails, havent passed on the relevant information to the correct people."
• "The outcome was decided before all the evidence was in hand by their own admittance."
• "I had a claim with this company, got hit by car as I was walking across the road, car drove off left me for dead, then this company decided to go 50/50?"