Centrick - Building & Estate Management Reviews Summary

Customer Service

Pros:

• "Since taking on the contract for Metropolitan Lofts in 2009, Centrick have been consistently professional and efficient in regard to responses to day to day concerns."
• "It is always a pleasure working with Richard Storer. He is very professional and is always happy to help."
• "The service provided by Laura Christmas was excellent; she was conscientious and proactive when arranging viewings, and provided prompt constructive feedback."
• "Stella Xydias from Centrick was helping me through the entire process. She was responsive to queries and professional throughout."
• "Excellent customer service from Harry and to be frank, a much better standard than the other estate agents I came across."
• "Shane dealt with the problem quickly and 2 days after I reported it the car had been removed appropriately."
• "Very responsive and very friendly staff."

Cons:

• "It felt like a Herculean task just to get through to a real person."
• "Terrible and absolutely unprofessional management."
• "The property manager is conveniently unavailable every time we call and couldn't care less."
• "Staff no longer providing residents with updates despite numerous emails/phone calls from many residents."
• "Terrible customer service. Multiple phone calls made. I’ve always been told someone will phone back, which has never happened."
• "The most glaring issue was the consistently poor contact and communication."
• "As a landlord, this company address a joke. Appalling communication."

Maintenance and Safety

Pros:

• "Stella has been my first contact if I have any queries, and she's always chased people to find the answers and keep me updated."
• "Upon moving in I reported several very minor problems with the property and the maintenance team had them all sorted within two days."
• "They also look after little maintenance jobs as well which is great as it takes away all the stress from me!"
• "The management is seamless, the rent comes in well and if a tenant gets behind on the rent they are on to it straight away working out a payment plan."
• "They have found good new tenants within a week of the previous and do email me with any maintenance issues right away and handle everything."
• "I have been super impressed with the responsive and thorough job that Centrick have done."
• "Both responded in a friendly, helpful and professional manner."

Cons:

• "All of her Air BnB guest constantly leave the fire exit open and as she gives the lift code to so many people, we really do not feel safe in our own home."
• "We have had a series of issues since moving in all of which have not been addressed."
• "Half the time maintenance issues weren't followed up."
• "Several safety and theft issues have occurred in multiple buildings managed by them and they have been unresponsive and ignorant with their handling."
• "Security concerns also seem to be inadequately addressed."
• "Main door was broken for months on a busy street, found homeless inside the building and they didn’t fix it for ages."
• "Major security risks in our building remain undressed for months on end."

Professionalism and Efficiency

Pros:

• "As a investor, it's a pleasure and enjoyment to deal with Centrick Property."
• "Thanks to these two at Centrick Property I feel at ease and even more excited to move in to my own apartment!"
• "The best estate agency in Birmingham."
• "Very professional with their service: They do have humane touch to their services!!"
• "Stella was extremely responsive, supportive and professional throughout the whole process."
• "Marketing the property to having tenants in place took less than 14 days."
• "I have had many dealings with Centrick Property Management and their dedicated team of employees over the last 4-5 years and on all occasions have found them to be professional and committed to customer service and quality with an eye for detail second to none."

Cons:

• "I have had multiple problems with my property and Centrick do NOTHING."
• "They are not providing any service at all so we will be getting legal to retain service charges and sue for various issues to recover costs."
• "They are not just awful but also extortionists who take unfair advantage of leaseholders for apartment blocks they manage."
• "Centrick will waste landlord's money by replacing parts for no reason."
• "This property management company is an epitome of incompetence and greed."
• "They shamelessly attempted to slap us with a cleaning fee."
• "Their slow response to emails and delays in fixing issues, like broken lifts, make it a less-than-ideal choice for building and estate management."