Cycles UK Reviews Summary

Customer Service

Pros:

• "Exceptional service and I shall definitely be returning for all future bike servicing and fixes."
• "Not only are all the staff lovely and clearly passionate about cycling, but they also provide amazing service at a great price."
• "The staff here are friendly and knowledgeable."
• "The staff are knowledgeable and friendly and have gone over and above when servicing our bikes."
• "They offer a fabulous customer focused experience, they are courteous, helpful, accommodating, knowledgeable."
• "Amazing customer service. Adam and Danny are ever so helpful and super efficient."
• "The service at Cycles UK in Greenwich is fantastic."

Cons:

• "They will overcharge you. Other shops do not."
• "The younger members of staff are really bad at their jobs and quite arrogant."
• "Wasted time and money, won't be returning."
• "Wouldn't go back just coz of that 1 staff member which sucks since I had heard really good reviews about the place."
• "I can't say I'm happy with the service and won't be coming back for any maintenance/repairs."
• "Unfortunately I can't recommend Cycles UK in Greenwich."
• "Terrible place. The first time I took my bike here after experiencing problems with my gears I was advised that there was nothing wrong with the bike."

Quality of Repairs

Pros:

• "Happy to give help and advice on how to repair/maintain a bike and their turn around time is fantastic."
• "Their bike servicing is solid and the prices are very reasonable."
• "They fixed the bike quickly and answered all of our questions."
• "Really helpful and kind; repaired the valve in my toddler’s balance bike tyre within five minutes."
• "Both sorted in 15 minutes. Very diligent in finding cause of puncture and spotting another potential puncture shard."
• "To make sure the bike was safe they serviced the brakes and made sure I was back on the road within 15 minutes!"
• "Busted my chain cycling through the Greenwich Foot Tunnel today, went here to ask if it could be fixed and within minutes it was working again."

Cons:

• "Every part that was needed was out of stock and seemingly impossible to obtain."
• "I was informed that the bike was a 'write off' and not worth repairing."
• "Went to another local shop where they immediately highlighted the problem (to do with the drop), which was not picked up by cycles uk as with the bracket."
• "I'm not convinced my bike was given a proper service."
• "Realised swiftly after that the bottom bracket was still the same as when I dropped it off."
• "Paid for a silver service and have had multiple issues subsequently including gears barely functioning."
• "They did not bother checking if the disks were contaminated before replacing the pads, and the gears are not shifting smoothly."

Value for Money

Pros:

• "Well worth it for their help and expertise."
• "The above took less than 10 mins and was completed FOC."
• "Great service and very fair prices."
• "Very reasonably priced and excellent customer service."
• "Very good bike service. Brought the bike on Sunday evening, on Monday morning the bike was ready!"
• "Placed my order Thursday evening, dispatched Friday, received Saturday."
• "Fabulous service from Marko and all the team at Cycles UK in Greenwich - nothing was too much trouble."

Cons:

• "The manager had tried to sell me a tyre that was nearly twice over the retail price."
• "Amazing dishonesty, just came out of the store and the manager had tried to sell me a tyre that was nearly twice over the retail price."
• "20 quid is an extortionate price just to change an inner tube."
• "Ordered a bike bell online with express delivery for a birthday gift, giving plenty of time for delays. 14 days later: no update, no bell, no birthday gift."
• "The first time I had to wait 20 minutes outside in the cold for service because there was a '2 person in shop' rule."
• "Walked in without an appointment with my bike as my gears suddenly jammed.. told me they are too busy with 8 week wait for repair!!"
• "Had to wait just under 2 weeks for bike to be serviced - not their fault as waiting for a part, but wasn't contacted at all or kept in the loop."

Staff Attitude

Pros:

• "I always go back there because of the great customer service."
• "Prepared to spend £900+ here to be welcomed."
• "I’ve been using Cycles Uk for some time for servicing and repairs on my bikes - the staff are always friendly and helpful."
• "Super helpful."
• "Friendly, professional and obviously expert advice from a very experienced individual."
• "The fellows in the shop had a pleasant demeanor with me and with each other, definitely a place with a great vibe."
• "Really friendly people and good customer service."

Cons:

• "The guys in the store not very helpful and just looking to get money out of you."
• "No one bothered to speak to me at collection to tell me what they'd done to the bike."
• "The guys in the shop had not a clue about anything."
• "Recently went into the shop, stood there with idling staff but no one greets."
• "I was really disappointed with the interaction with the staff."
• "This shop has severe communication problems between staff and with customers."
• "Customer service was shocking, multiple times I'd ring over the 6 weeks to request an update only to be told they would ring back by the end of the day with an update yet no one would ever ring."