Address: 185 Seven Sisters Rd, Finsbury Park, London, N4 3NS, United Kingdom
Phone: +442072630007
Rating: 4.7
based on 162 reviews.
Customer Service
Pros:
"Different in that the people who work there treated me like a human being, were willing to entertain any kind of naive questioning without smirking or giggling, were patient like good parents ought to be."
"Very welcoming team, and prompt service."
"There's a warmth and welcoming you only ever really get from a family business."
"Really helpful, knowledgeable staff, always friendly and nothing is too much trouble."
"Staff are really friendly and knowledgable."
"The man who served us was really friendly and patient with our two-year old son, and helped us make sure the helmet fitted properly."
"They are extremely friendly and helpful."
Cons:
"But the staff there are rude, honestly."
"I cannot believe how i was treated in this shop!"
"The most unskilled bike repair people I came across, avoid them at all costs."
"He was also incredibly rude and unhelpful."
"Worker was unfriendly and dismissive."
"Initially a much less-than-satisfactory experience after staff were rude."
"They assume that it's your fault and blame you which is bad."
Quality of Service
Pros:
"They did all of that overnight as well. I'd be happy to visit again next time my bike needs a service."
"The work was done in a couple of days and i'm delighted with the standard."
"They sorted me out in half an hour, including adjusting my gears."
"Had maintenance completed here a few times now. Quick professional and very honest service - Work has usually been done by the afternoon and for a good price."
"Excellent service. Polite, engaging and knowledgeable, they found and fixed the problems with my bike quickly."
"Such an efficient and great service!"
"They fixed up my bike (replacement wheels and brake pads) within a couple of hours (!!)"
Cons:
"I've since learnt the person I was dealing with was Andy all along. Unsurprisingly, I've now got ANOTHER puncture - £75 down and with the exact same problem."
"The next day I start riding down seven sisters road and the new back wheel came off as I was riding."
"When I got there I was told Andy wasn't available and I'd have to pay another £15 for the repair."
"Avoid the hassle and use a cycle republic. They're cheaper and don't make these kind of amateur mistakes repeatedly."
"On trying to do so the chain immediately skips into the spokes and the cassette rail snaps off -- revealing the real issue: the wheel was, yet again, not seated properly in the frame."
"When i collected the bike i cycled back home, on my way home i pressed the breaks and to my surprise the front wheel did a 180."
"I am super disappointed in this store. I went asking for a part which had fallen off on my campagolo brake, one of the workers had told me the part was irreplaceable."
Value for Money
Pros:
"For a super reasonable price!"
"Friendly, knowledgeable, value for money."
"We also agreed on a price which was great."
"And they're very efficient... normally they get the bike back to me on the same day if I drop it off first thing."
"Easily much cheaper and more in line with what I thought it would cost."
"Very cheap rates and if you don't need something done they will tell you and not try and rip you off!"
"They offer a great service and cheaper than any other places... definitely the most reasonably priced bike shop I've been to and much cheaper than the chains."
Cons:
"The person that assisted me didn’t write anything down. I came back the next day finding out I had to pay 69 pounds extra because they replaced my brake pads."
"Needed a rear wheel quickly to get back on the road. Called ahead and was advised that Finsbury Cycles could provide something cheaply. After walking down I was quoted £160 and advised that I would also need a new chain."
"Terrible service received here - Brought the bike in for a simple puncture weeks ago and was convinced to pay £60 extra."
"You can not ask someone to pay 69 pounds for a service they haven’t asked for."
"Had an appointment for 10.30, arrived at 10.20 and queued for 70mins."
"Avoid this place and go somewhere where they treat their customers with actual respect or do what i did and just learn yourself if you have the time."