Address: 26-40 Brighton Rd, London, CR2 6AA, United Kingdom
Phone: +442086499002
Rating: 4.6
based on 165 reviews.
Customer Service
Pros:
"Super informative and beyond helpful!!"
"the assistant (Joe) was very informative in what we wanted and what he thought would best suit our requirements and finances was very polite and smiled throughout"
"Always happy to help me out with any issues Paul and his team are very professional and eager to help."
"Terrific and friendly service."
"Paul at Cycle King Croydon was incredibly helpful and knowledgeable helping me adjust my bike as needed and advising me on the best parts to purchase."
"A very helpful guy in the shop looked at the bike straight away when I took it in. He fixed the chain and the gears very quickly."
"Excellent customer service; Thomas went above and beyond to help me choose the right bike, all questions answered & advice on particular aspects was spot on."
Cons:
"Some staff needs training on the products."
"I'm not sure what happened in the shop. When I called there seemed to be some confusion about what kind of service was supposed to be done on the bike."
"Absolutely disgusted at the poor service & lack of knowledge."
"The guy from counter (Asian guy with beard) was very rude and even refused to check the stock to see if they have it or no."
"Visited the Croydon store today wanting to buy a bike for my son's upcoming birthday. I had to deal with an unhelpful and arrogant member of staff."
"Staff had no clue and pointed to a shelf opposite to till which had some lubricants."
"Nothing worse than travelling a long way to a bike shop and dealing with an unhelpful person."
Product Quality
Pros:
"This place has been around for absolute years. I have decent memories of my dad taking me here when younger."
"Bought a couple of bikes for my two grandchildren recently from cycle king in south Croydon. They were almost half price as there was a January sale, which was brilliant."
"The shop has a huge range of bikes and very fairly priced ones too."
"Great Shop massive range of Cycles...wide range of collection of accessories and cycles for all age group."
"Great range of bicycles. I did a bit of online searching before narrowing my search down to about 8 bicycles!"
"Bikes far more affordable than other bike stores we visited on the same day."
"The bike is amazing and at only £109, is cheaper than it's rival bike specialists."
Cons:
"These guys also write 'guaranteed cheapest price' outside their shops - this is totally false as their bikes are overpriced and you get less than what you pay for."
"Already had to pay to get the tube fixed around 10 times now cost me over £100 now in repairs and I don't even ride my bike too often!"
"Used to be a great shop. After recently being in on 3 separate occasions for parts for 3 separate bikes and being told 'we don't have that' I can see why people just shop online and don't buy local."
"Been here three times now. The bikes are Chinese made and not the best so probably wouldn't buy one."
"Anyone looking to buy a bike/bikes from here please buy from elsewhere such as Argos or decathlon, because the quality of the bike is not up to standards!"
"The bike I bought came with a punctured tyre, no chain oil, the front brakes weren't installed properly and the gears had been left cross chained."
"The bike although it is rideable, it is not safe or practical."
Price and Value
Pros:
"I could buy it today but collect it in 2 weeks!"
"would recommend to first time buyers of any kind off bike really pleased with our purchase."
"The spare parts were a fraction of the cost that we have paid previously at a main stream bike shop."
"This shop in particular had a wide and a satisfying range of bike choices, ranging from ordinary bikes to stunt bikes."
"Cycle King offers an array of Various Bikes to suit all ages."
"Their prices are very competitive and excellent value for money."
"Great Shop massive range of Cycles...prices are very reasonable."
Cons:
"I agree with one the reviews below that this store over charge for services...I recommend halfords over this store."
"this store over charge for services."
"Got a bike serviced and different parts changed amounting to nearly £100. Collected had one single ride and the tyre was gone - need to pay another £18; no thank you - taking business elsewhere."
"Bike broke in the first day and you are refusing money back??"
"The back wheel did have 4 spoke failures within 120 miles. The spokes were replaced free of charge."
"I'm unable to use all my gears, the selector moves but the chain doesn't move entirely across my cassette."
"The bike which they supplied after a week of waiting had a rusted chain chips to the frame and pedal bars and was not serviced at all."
Shop Experience
Pros:
"The shop is huge and crammed full of bikes."
"The shop is huge so I got to actually take the bike for a spin inside the shop!"
"The showroom has so many bikes to view and try out, the sales staff are patient and kind."
"Great array of bikes and accessories and fantastic knowledge."
"The products in the shop are excellent and the expertise of the knowledgeable staff made it really easy for my partner to select the right bike and accessories."
"The guys in the shop fitted my new bike with mudguards and my child's bike with stabilisers, these were ready within an hour."
"It's great to have a local business like this close to where I live, a service that take pride is excellent customer service."
Cons:
"But today there’s water everywhere, most of the ceiling down. They’re doing their best but it’s crazy not sure it should be trading don’t know if it is safe to be in there."
"Throughout the shop they advertise student discounts... however when we arrived it just happened to be the day that these discounts were no longer available."
"They also advertise money back vouchers when you spend over a certain amount... however, unfortunately the day we bought a bike also happened to be the day this offer expired."
"Customers like myself and my partner had to waive for assistance in a bare shop."
"It's just not a nice shop. Really unhelpful unwelcoming staff."
"Nothing but positive feedback to share about CK in Croydon."
"Absolutely disappointed with the service here and the guy had every excuse not to admit the bike is not very good quality."