B&Q Bournemouth - Castlepoint Reviews Summary

Product Quality

Pros:

• "Two coats should be enough for any wall."

Cons:

• "After putting FIVE coats of yellow paint on the wall, it was still not covering and had streaks of green in."
• "Telling us some paints could take up to, SEVEN !!!! costs of paint to get to the right shade. Rubbish."
• "Do NOT buy 'Valspar Classic' kitchen and bathroom paint from B & Q because it's expensive and comes out the wrong colour."
• "I drove 15miles to get some descaler, website said 9 in stock but, alas when I arrived they only had 2 in stock."
• "UPDATE: 6 WEEKS LATER, OVEN NOT WORKING (power all on, all checked, it's just rubbish)."
• "Ordered my bedroom wardrobe in 10/08/19, they delivered wrong item and wrong colour. So took it back and they re-order, guess what? Got it wrong again."

Customer Service

Pros:

• "Steph was amazing I got everything I needed, customer service taken to a whole new level, well done B & Q."
• "The staff were interested and helpful in checking if it had been handed in."
• "Staff helpful and knowledgeable. Ample free parking outside."
• "Samuel the assistant in the kitchens/ bathrooms department is worthy of special mention."
• "Always friendly and helpful staff, happy to give top tips as well as pointing out where to find things."

Cons:

• "The manager was rude and unhelpful, and when trying to ask a question, he would not let me talk and kept interrupting me."
• "I have never seen so many unhelpful members of staff in any other shop."
• "Horrible customer service, told them what I was looking for and four young men hiding behind a computer screen wouldn’t even turn to look at me."
• "Jackie on the till was ride and unprofessional when there was no price on an item and tried to serve the next customer to me while leaving me standing."
• "Very poor customer service I asked for assistance like all the posters in the shop say guy I spoke to didn't have a clue."
• "After waiting for a long time for a member of staff to cut some wood into shorter lengths to fit in my car, the member of staff who came was rude."

Store Experience

Pros:

• "Big B&Q with two floors with both free upper and ground parking. Self checkout available."
• "This is a great DIY store with lots of tools, choices and products."
• "A-Z place if you are thinking of any DIY projects. Staff were greatly helpful."
• "Massive store with everything and more. Well laid out and very easy to move around."

Cons:

• "It's a good shop but this particular branch has had issues for over a month with heating and lighting the ground floor."
• "The car park is horrendous. No-one really knows what direction to go in. Far too squashed."
• "Castlepoint is a bit of a disaster. Built on the cheap so the car park started collapsing."
• "Very slow till process after 7pm. One till open for x7 patrons and absolutely no attempt made to open another."
• "No sanitation, no masks, people not adhering to distancing walking all over the place."