"Reece assured me he would do his best to rectify the situation and that is exactly what he did."
"Staff friendly and helpful."
"A really pleasant and knowledgeable assistant helped me today with my paint enquiries, really made my visit a 5 star experience."
"We met 5 members of staff in stages and found them polite, knowledgeable and helpful."
"The staff is generally knowledgeable and helpful, ready to assist with any questions or advice."
"Super friendly staffs (in particular the lady supervisor near the cashiers area)."
Cons:
"I find the staff very unhelpful and non professional."
"Terrible customer service here as usual, not only did 2 male assistant watch me struggle, a female assistant was very rude."
"Dreadful click & collect service."
"Absolutely disgusting service from this store my item was cancelled on the day it was meant to be delivered with no explanation."
"Staff need to be trained about the products that are being sold at the store and customer service training needs working on."
"Very unhelpful staff. They were unable to help my fill an order claiming that I could only have 9 packs of something when I needed 15."
"Customer service is absolutely appalling!"
Store Layout & Cleanliness
Pros:
"Well stocked inside and outside."
"The fact the entrance is near the exit is a much improved position then before."
"It was neat and the salesfloor appeared reasonably clean."
"Clean, tidy and well laid out."
"The entrance had products to clean hands & carts, the walkways were all clearly marked out with 2M distancing."
"Their stores are well-organized, making it easy to find what you're looking for."
"Good selection of everything in stock and for you to have a look."
Cons:
"New shop layout has made this B and Q worse than its ever been."
"The male toilets were the filthiest I have seen for a long time."
"Lots of empty shelves, very strange."
"Place is rather untidy and hard to find what you want..aisle numbers not matching goods."
"Feels like a prison inside. Aisles not clearly marked, high and close together."
"The store was disorganised and staff were generally unhelpful."
"Every time I go there its the same massive store, no help from staff, no easy way to find products not a good experience."
Product Availability & Stock
Pros:
"Some wonderful home pieces too at moderate prices."
"You would be hard pushed to not find everything you need here"
"Big diy store. Handy feature on their website is to be able to check stock in store so you can see if it's worth the journey."
"Extra large version of the well known UK DIY store... so the items are well stocked."
"Has everything you need for the house and garden."
"A great range of products, including varying price and quality ranges."
"A wide range of stock they typically have what is needed."
Cons:
"Great descrepancy between website and stock in store."
"Common to find things out of stock and no internal shipping between stores is available."
"Go to the trouble of checking stock online, get to the store and none in stock."
"Don't buy a Kitchen from here, it won't arrive."
"Most things out of stock, or not available for purchase."
"If you want paint... Don't bother they won't have it in stock."
"While I'm extremely grateful that B&Q offer priority queuing for NHS staff, I can't help but feel a bit peeved that the item I wanted - that was showing X2 in stock on the website, was in fact out of stock in store."
Shopping Experience
Pros:
"Honestly I saw the queues going in and then for the tills, I was worried, but they were actually faster than normal!"
"They also have trolleys and baskets of any size to help you."
"The garden/plants section is great as well."
"Very organized at till points. Member of staff supervising this area. Kept the queue moving."
"A young chap carried the sacks to the car for us and we'd only spent a tenner!"
"Having a membership card get discounts on certain items at different times which is brilliant."
"You can now also use a scan and go function on their smartphone app which is handy if you have lots of items."
Cons:
"Delivery service is unreliable, waited in all day for my scheduled delivery only to receive a phone call at 4.30pm on that day, to say they weren't able to deliver."
"We waited over three weeks with no cooker during this time."
"Lost almost an hour just to pick up my items."
"Staff at end of till queue said 'use till 1 mate' staff on till didn't even say hello or thank you."
"Terrible visit today if you need anything from the warehouse go on the internet and get codes because no one knows what is what or where and be prepared to visit two checkouts just to get the run of the mill stuff they used to keep on the shop floor???"
"Don’t use the click and collect service at this store."
"Extremely Poor return's procedure, item delivered damaged so had to return to store."