B&Q Leeds - Beeston Ring Road Reviews Summary

Customer Service

Pros:

• "Amazing customer service today from the ladies at Valspar and Manager Magdalena."
• "Excellent customer service, staff really informative and helpful, felt safe in store well laid out for social distancing."
• "Staff are very happy to help if you need advice."
• "Helpful friendly staff. Always someone around with answers to your questions or happy to point you to someone that does."
• "Customer service was impeccable! We dealt with a lovely lady called Maria S - she was amazing!"
• "All staff at the Beeston store were very helpful and polite, but I have to say that Carol made my day, she was so happy and friendly and made suggestions when the store didn't have the particular wallpaper I wanted."
• "The staff are what makes this place great so I wanted them to get some recognition."

Cons:

• "Unfortunately all the self service till were defective-not the first time-and a long queue to stressed looking cashier."
• "Couldn't find a member of staff to help so asked at the desk. I was told they would send someone down to meet me on the aisle."
• "staff polite but looked glum- looked understaffed."
• "One downside is its relatively hard to find staff if you need help."
• "3 assistants stood talking at a till did not even acknowledge We required help total bad manners."
• "Staff are hard to find on the shop floor, staff on front counter were mainly rude and unknowledgeable."
• "Rude staff on the self service tills just now."

Stock and Availability

Pros:

• "The overall selection and size in store is great."
• "For DIY and gardening, this has everything you need."
• "Every item I've needed has been in stock, and staff generally friendly."
• "A massive store to begin with, huge selection of items on display for sale."
• "The store is very spacious and has plenty of supplies of almost everything."
• "Always has a large selection of items and most are usually in stock."
• "They always have everything we need at an acceptable price."

Cons:

• "The overall selection and size in store is great but what makes me not like it is the fact I drove half an hour to get there because online it said they had vast quantities of what I needed in stock and when I got there they had none."
• "Although a very large B&Q, the stock is not always there."
• "On this particular occasion, my potential purchase wasn't to be. I needed a few items for my current project but sadly they weren't in stock."
• "Visited requiring building materials for the next day. Could not find exactly what I needed."
• "Just called in for some brass nuts and bolts for an old campaign chest I'm restoring to find they didn't have any and then left in the aisle with no more help."
• "Very large store, has most things, ran out of what I wanted, always check availability online if going for specific item."
• "Went looking for ceiling lamps after having major work done to lower floor of house. Found two different types but both out of stock."

Pricing and Value

Pros:

• "Products reasonably priced."
• "Great items Always something on offer Definitely worth it do it yourself visit B and Q."
• "Their stores have an excellent selection and prices if you look carefully are reasonable/competitive."
• "Has massive carpark and a few other places you can save money to offer the cost."
• "Joining the B&Q club is well worth doing too as it's free, but you get money off vouchers."

Cons:

• "Yes they stock most diy products but cost factor is a problem for those on a budget."
• "It's slightly expensive as compared to Wickes but since it's nearby to where I live I tend to visit here more often."
• "It's very over priced."
• "Some items are very overpriced compared to screwfix or toolstation. However, I've found other items significantly cheaper so it depends on the items you want."
• "Not good. Their site said they had 3 tins of floor paint in stock, drove over to find they had none."