Jardine Land Rover Tonbridge Reviews Summary

Customer Service

Pros:

• "The customer service rep was a nice chap, and when I spoke to him he was informative and very polite."
• "All the staff were approachable and friendly from the guys in the yard to the manager."
• "Had a very comprehensive introduction when collecting my car."
• "The staff were extremely helpful and very informative."
• "Ross Thompson, the salesman we dealt with was very helpful."
• "Service Advisor was absolutely excellent throughout the service process - thanks!"
• "The customer experience was second to none from arranging the test drive."
• "The most helpful service I've had to date in a dealership."

Cons:

• "Terrible customer service. After a visit to the dealer and multiple phone calls and online enquiries it has now been over 2 weeks and I am still waiting for a sales person to contact me to arrange a test drive!"
• "Second and last visit to this dealership. Hopeless customer service."
• "I am very disappointed with the communication and service."
• "Service took longer than they said it would. Car was waiting in the service bay and no one told me it was ready to go."
• "It took a week and a half to book - either no answer or no-one returned calls."
• "Negligent!!! I have had a Range Rover for last 7 years been really happy with Stratstone Woodford. But do not buy from this Tonbridge dealer."
• "My only areas of improvement would be, the vehicle had not been valeted very well as there were lots of dried water marks on the body."
• "Negligent!!! I have had a Range Rover for last 7 years been really happy with Stratstone Woodford. But do not buy from this Tonbridge dealer."

Vehicle Quality and Maintenance

Pros:

• "Had a very comprehensive introduction when collecting my car, however was very disappointed to find that the car did not come with a warning triangle."
• "Les Belchambers is an asset to Jardine Motor Group. He really made me feel at ease and made the whole experience truly Range Rover!"
• "I've just rang your Tonbridge branch to book my vehicle in for a service asking specifically for Nas, receptionist answered and said someone would call be back."

Cons:

• "Car has been with the dealership for over two weeks, and I have had no contact since I was told that the car might need a new engine last Thursday."
• "Car was misdiagnosed and handed back with the same fault after charging for the wrong fault."
• "Previously used Beadles Land Rover and after poor customer service there I decided to try Lancaster and wow what amazing service."
• "PURCHASED MY 2014 RANGE ROVER SPORT 4.4 AUTOBIOGRAPHY FROM LANCASTER TONBRIDGE. ON THE JOURNEY HOME I NOTICED A LIST OF ISSUES AND POOR PREPARATION."
• "Whilst staff were friendly and professional, staff at Lancaster and Land Rover were inactive in addressing our concerns."
• "Appalling service, if it can be called that. Was promised a 24 hour turnaround then received a call saying too many engineers were ‘off sick’."
• "Negligent!!! I have had a Range Rover for last 7 years been really happy with Stratstone Woodford. But do not buy from this Tonbridge dealer."
• "Terrible service, calls not returned, lies told about paperwork, had to constantly chase to get responses when buying a £60k vehicle."