"Thanks a lot to eddy (Edmond) the gentleman from Ghana; he was so helpful and kind."
"The staff, lovely lovely lovely! Cannot say one bad thing about the service."
"They are all a friendly bunch of people. Helpful, cheerful."
"Staff were helpful."
"Customer service was excellent. Was looked after by Josh who was sorting the shoes when I sought his assistance in the dressing gown department to which he was very patient and polite."
"A person on the till called Mia was so helpful and friendly. Great customer service."
"I visited the store today to pick up 2 bedside cabinets and needed help getting them to the car. 2 young lads that worked there helped me, very polite and very helpful guys thank you so much for your help ☺️"
Cons:
"Disorganised brand."
"Its like covid doesn't exist! Managers not wearing masks!"
"Very bad customer service."
"Rude/aggressive attitude towards customers."
"Some of them you can literally smell the bad attitude on them."
"Workers here are very rude."
"I found staff extremely unprofessional that I had to keep my cool."
Store Layout & Accessibility
Pros:
"This is the biggest and best TK Maxx store I've been to."
"A really big TK Maxx with good stock that turns over regularly."
"It is tidier than any tk maxx I've ever been in, by a long way."
"This shop has a very wide selection of items available from clothings to food to technology, and at great prices too!"
"The parking is free and is right outside the shop, there is also disabled entrance and parking, there are lifts in the shop and a cafe and toilets that are all accessible to disabled people."
"The Home section is good and quite large in comparison with the other tkmaxx stores."
"Has got accessibility for wheelchairs."
Cons:
"Men's clothes not a huge variety."
"Now is not same as the shop area is shared with another brand."
"At times the disorder in TK Maxx just gets on my nerves."
"The rest unfortunately is as miserable as you can imagine."
"The carpark is kinda small and can be a bit of a struggle to find a space as the carpark does cater to 2 other stores."
"Haphazard placements of products and limited sizes and choices. Plenty of damaged and/or tampered items on display."
"Since the change to HomeSense upstairs, the wares on offer are pretty abysmal."
Checkout & Queues
Pros:
"And tills in both floors, which is very handy when they have them open, and have a big amount of people queuing to pay."
"The queue goes fast."
"The service for the changing rooms is always very good."
Cons:
"Queue to check-out very long but again....is Christmas."
"Despite a queue forming and only one till being operational, three other staff members were engaged in conversation."
"Out of all tills (more than 10 for sure) there is normally just 1 or 2 open so be ready to queue."
"With about five empty tills surely it makes more sense for a member of staff to be on one of them instead of standing around telling people to go queue in different places."
"They suddenly started to fine people for staying over 3 hours."
"Long queue, only 3 members on tills and when we asked if there's any more staff they didn't even reply, just ignored the customers."
"Big queue one person serving 3 other staff members playing, laughing and joking behind the tills."
Parking & Location
Pros:
"Enough parking spaces too."
"Good location easily accessible from Waddon Marsh tram station."
"Lots of parking."
"There’s a fair amount of car parking spaces plus quite a lot of disabled bays."
Cons:
"Shame parking is limited to 3 hours - I usually spend 4 hours in the store and end up with a hefty parking fine afterwards."
"They suddenly started to fine people for staying over 3 hours."
"3hrs parking is not enough for weekend visit."
"Just got £90 Parking Charge Notice for parking in front of TK Maxx, Purley Way."
"The car park is very busy and not enough space (I went on Sat)."