Address: Bluewater Pkwy, Dartford, Greenhithe DA9 9SA, United Kingdom
Phone: +441322624123
Rating: 4.3
based on 261 reviews.
Customer Service
Pros:
"Suzanne handled the situation with the utmost professionalism and kindness."
"The customer service representative who assisted me was friendly and helpful."
"Great service from the lady on the watch counter. Friendly and professional."
"The staff were incredibly friendly and supportive when we needed to feed and change the baby."
"All of the staff we had dealings with were lovely, especially the SAGE coffee machine gentleman."
"Susan was the customer care assistant, she is an asset to the company."
"Staff are helpful and knowledgeable and prices are competitive. Insurances for items bought and guarantees are very good. Definitely worth it. After service is excellent."
Cons:
"Vicky one of the managers promised calls back to no avail."
"Worse customer service, wanted to purchase a washing machine & tumble dryer, had to search for anyone to help."
"Awful experience having had a member of staff order some clothing online for us so we could return if it didn't fit."
"Female manager with black hair in the tech department had a disgusting attitude."
"Unfortunately I was made to feel small by an employee today when I wanted to buy some Molten Brown hand wash."
"When I spoke to the staff, instead of asking questions to understand why the item wasn’t working, they spoke rudely to me."
"The woman who responded... wasn’t really interested in helping whatsoever and I could see this."
Product Quality and Selection
Pros:
"Great product however very very poor and very very rude delivery driver which let the whole thing down massively!"
"The range of products for sale is excellent and all of the partners seem to be very friendly, helpful and professional."
"They have everything on display in that store. The baby department is really good too if you wanted to try out car seats and buggies."
"What can I say …. Great quality items, can be pricey but then you get what you pay for."
"Great department store with so many brands on show."
"Popped in to look at the latest TVs. They had a great selection and the staff were very friendly and knowledgeable."
"John Lewis is currently £10 cheaper than Apple for the iPhone SE 64GB, whilst yet offering an additional year's guarantee."
Cons:
"AVOID JOHN LEWIS. My wife purchased some Apple ear pods as a gift. I have experienced two faulty sets with the right ear pod."
"They were dry and unedible."
"Unfortunately I was made to feel small by an employee today when I wanted to buy some Molten Brown hand wash."
"disappointing service. I brought a food processor and wanted a particular colour, so far so good. When I opened the box it was the wrong colour."
"We bought a new expensive American style fridge from John Lewis. When it was delivered to our kitchen, we discovered a massive scratch on the door."
"The toilets on the ground floor are the worst I’ve ever been in."
"Appalling customer service after purchasing a Samsung television."
Price and Value
Pros:
"John Lewis is currently £10 cheaper than Apple for the iPhone SE 64GB, whilst yet offering an additional year's guarantee."
"Paid £30 for set up and transfer of data from old ipad, well worth the money."
"John Lewis It's not everyone's choice for shopping because some items can be quite pricey but as far as my experience goes I think it's good value for money."
"They offer a great selection of items, from household essentials to luxury goods, and everything is well-made and designed to last."
"A great range of products and many of their own brand items are stylish and affordable."
"Always go to John Lewis for whatever I need, home, baby, makeup, food shop at Waitrose, appliances they have everything and the staff are always very helpful."
"I tend to buy large white goods there too as the customer service is the best around and receipts are stored online with my John Lewis card."
Cons:
"Had to beef rolls and 2 coffees. 19pound 80p. Ridiculous."
"Then decided to have a coffee and piece of cake. 12pound 90."
"Priced slightly higher than competitors, but worth due to splendid quality."
"Couldn't get a large size coffee percolator and none of the wallets in their men's section had easy to find pricing."
"Coffee was horrible and the cake was stale."
"The cafe here is beyond a joke. We waited for ten minutes behind the people in front, who were at the front at the counter only to learn they hadn't ordered yet whilst all the staff stood around doing nothing."
"I was completely ripped off on installation costs and the team have taken no responsibility."
Staff and Service
Pros:
"I was helped this evening at the Dior counter by Eva. Her service was the best I have received in years."
"Great customer service in the fabrics team who assisted to ensure we got the right product."
"Staff in TV/audio section very helpful and knowledgeable without being pushy."
"Big thank you to Sam working in curtain department. She was so helpful and knowledgable."
"They helped me choose accessories to go with my wedding dress. Very very helpful and friendly service who gave perfect recommendations."
"Attended a personal shopping appointment on Tuesday 26th April at 6pm, absolutely amazing."
"Staff are very knowledgeable. Good range of products available in store but also online."
Cons:
"Nicely laid out store but where are all the staff? Used to be attentive and ready to help but it’s a shell of its former self."
"Not what it was. Service has slipped from among the best to below average."
"We then phone and get through to an oversees member of staff who is very unhelpful."
"Unless you are very large or very small, there was very little choice in the way of jeans."
"I asked for some help the lady gave me a card and told me to fill it in - she then walked off but I had no pen."
"I had 3 sales assistants and 1 manager refuse to accept a bank statement as proof of purchase."
"Visited today to purchase Egg2 pushchair. Asked staff member for assistance was told that all were busy and to wait which we did for over 20 minutes."