TK Maxx Reviews Summary

Store Layout and Design

Pros:

• "It's the biggest TK Maxx I've been in but it really doesn't look that big from the outside."
• "This is quite a large store, spread across three floors."
• "Hammersmith TK Maxx is well laid out and kept organised and tidy unlike other branches I've been to."
• "The store has a good easy layout to it."
• "This is a two storey building massive floors and nice shopping experience."
• "Nice 4 floor store, lots of variety, homeware, rugs cushions. Bedding, kitchen, food & a decent dog section with beds clothes food toys."
• "This store is well laid out, I don't know if the current climate has played a part, but an enjoyable experience in this particular store."

Cons:

• "But they need to make a mom to be corner with a chair or sofa. It's a big store and we need to rest a bit sometimes."
• "Worst lay out for a shop. Putting men's clothing on the top floor and 2 floors for women's clothing."
• "A mess! They need to change there style of lay out! Cheap looking clothes that are over priced mixed in with expensive looking clothes."
• "It's too much clothing on rails so hard to even push when looking, hard to find what looking for."
• "The clothes and shoes section are very disappointing, the merchandise looks old as if it has been hanging on the shop floor for months, and it is overloaded with stuff."
• "The clothing section is like all TK Maxx's - a jumble sale."
• "But minus one star for lack of customer toilets."

Customer Service

Pros:

• "Once I got served it was cool that they had already brought my item to the front, as I had reserved it in store on one of the tablets."
• "Helpful and friendly staff make this a good shopping experience."
• "Staff nice and wellong to help."
• "Staff was kind enough to put away for a minute trainers as my bank card wouldn't go through."
• "I would like to say a huge thank you for the amazing customer service experience I received yesterday from Gabby."
• "Staff also very friendly."
• "Every time I've been I have had staff help me with something and found them to be not just really helpful but actually quite friendly."

Cons:

• "This is the worst experience in TK Maxx I have ever had. I will never go back to that store again."
• "She obviously didn’t know it was a reward card and said: 'what the hell is this?!' And walked away."
• "The cashiers could be a little bit more friendly though and the tills are slow."
• "Rude and racist. Sales assistant and store manager (scammers)."
• "The manager on the 15th December 2023 was unmannerly and unprofessional with very poor English."
• "Unfriendly Staff and the Lifts are a bit dodgy. No Disabled Checkout."
• "Bad management and terrible customer service."

Product Selection and Pricing

Pros:

• "Big selection of homewares including a massive Halloween area downstairs!"
• "Well stocked and good choice of garments and shoes/boots..and accessories as well as watches and cosmetics."
• "You can find some amazing designer finds here at fantastic prices."
• "Probably one of the best branches of tk max. Top brands and cheap prices especially during the week."
• "The luxury food section is vastly improved too with a marvelous selection of condiments, sauces, chocolates, teas and coffees."
• "Great for designer pieces, gourmet foods for presents, accessories (bags, earrings) and shoes."
• "You will find everything you need, underwear, socks, clothes, sport wear, shoes, children, men, and children. Good quality, designer brands etc with 60% discounted prices."

Cons:

• "They sell substandard merchandise at a discount."
• "You better double check the price tags."
• "always check your receipt they may charge you extra or better yet do not bother wasting your time at this branch."
• "Found a jacket which was priced in Euro. They told me that they are not going to convert the price to Pounds."
• "Clothes have become old fashion Chinese made."
• "People continue to buy into the TK MAXX discounted brands but you are buying substandard items not passed by quality control."
• "A dress price was £80 but a sale sticker reduced it to £39. They said was a mistake!!!! And put it on 80!!"

Shopping Experience

Pros:

• "I was delighted to discover late night shopping here."
• "TK Maxx stores are always worth going to if you have time...and their Hammersmith store is well stocked."
• "You are almost guaranteed to find something special if you take the time to look."
• "Amazing branch. There are four enormous floors so this is probably the biggest and best TK Maxx I've been to."
• "Great store.. Its always organised and tidy compared to other branches."
• "I would say the TK Maxx in Hammersmith is the best in London. I definitely recommend."
• "My favourite place to shop in Hammersmith."