Fenwick Reviews Summary

Customer Service

Pros:

• "Denise at the concierge desk. She was most helpful and caring about my needs, also she presented herself with courteous and polite manners."
• "It was a pleasure working with the staff at this store."
• "Andy, in the shoe department is fantastic, great customers service skills, accommodating in my time of need."
• "Daniela who was at check out section on ground floor was exceptional. She has abundant knowledge on perfume not only that but the approach towards the customer was absolutely phenomenal."
• "The staff is exceptionally attentive and knowledgeable, always ready to assist with a smile."
• "Lucy from the Dine Department was especially superb on Thursday when she went the extra mile to wrap my gift for me."
• "Amazing customer service by Mide in the perfume section at the front of the lower ground floor."

Cons:

• "I am disgusted. Never again!"
• "Very pathetic lines. Whole day today I have called them and received no response after being promised by manager, extremely poor service."
• "Unfortunately, I faced the rudeness of the women's department manager recently."
• "Absolutely disgusting and vile customer service."
• "The worst customer service I’ve received in a retail store in the UK."
• "Shocking customer service. After requesting a member of staff on the Dior beauty concession stand to help with the neighbouring concession stand I was told 'I don't know anything about this stand'."
• "The worst customer service I have ever encountered."

Product Selection and Availability

Pros:

• "Managed to get hold of my foundation (everywhere else out of stock in my shade)."
• "Much better than you could imagine. Lots to see and bargains too."
• "Some damn good bargains during sales."
• "You can shop for clothes ladies gents and kids electrical home goods like mixers coffee makers pots and pans tableware glassware and much more."
• "Here you can buy clothes, home and kitchen accessories, and furniture."
• "It has everything from designer shoes, bags and clothes for men women and children. Make up & fragrance, home goods and toys."
• "Good selection of concessions, including products that are trending."

Cons:

• "Toy dept could do with improving, personally it looks like it's gone down hill."
• "Not the nice place to shop that it used to be - has become very upmarket selling mainly designer labels."
• "It looked a bit empty in the ladies department, as many of the concessions have gone."
• "With most of its floor space to fashion, there is no reason to visit for anything else."
• "Since Fenwick doesn't have a (useful) website, I have asked for a brochure with description and prices of beds and mattresses, only limited selection was in store."
• "Fenwick is a great store But .....why have they increased the beauty and cosmetics area so much taking space from what was the excellent China, glass and kitchen department."
• "I always have a great experience shopping at Fenwick in the different departments of the store, but specially today had a bad experience at the shop Kurt Geiger at Fenwick."

Store Experience

Pros:

• "The new cafe on the ground floor, Fuego, is spotless and has the best service and menu."
• "Came to Fenwicks to have a look at their Ralph Lauren concession and noticed that there is an interesting looking Tapas restaurant called 'Fuego' on the ground floor - will definitely be coming back soon to try it."
• "Love Fenwick if you want something better thsn average!! Bags, shoes, clothes, lovely makeup and beauty things, household items that are a bit above average too!!"
• "Shopping at Fenwick feels like a special experience, where you can explore unique and high-end brands while enjoying excellent customer service."
• "Brent Cross Shopping Center anchor store. 3 tastefully arranged floors."
• "Decor & displays are beautiful. Bright & space."
• "Excellent three floor department store at one end of Brent Cross shopping centre."

Cons:

• "Definitely won't be returning and would advice anyone to think twice before visiting the bar."
• "Avoid this store at all costs, go to John Lewis or Bond Street. This is the worst store in my opinion."
• "Cafe On the top floor is always filthy with flies around the desserts."
• "The chairs need a good cleaning also."
• "It feels more like a Debenhams."
• "The underwear department! Great selection but the staff are soo rude with a bad attitude and if you ask for some help it’s like you are disturbing them."
• "Very Poor Customer Service, Unprofessional- Emporio Armani + Ralph Lauren."