John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Staff really helpful and friendly."
• "I met Bernadette in the ladies department at the Kingston store this week - what a gem!"
• "Very knowledgeable staff who go above and beyond for their customers."
• "Your employee is one of the best customer advisors never meet."
• "Always a great place to visit and shop the staff are very helpful and never pushy."
• "The staff are very helpful and knowledge."
• "Staff is superb and customer service is by far the best that you could expect."

Cons:

• "The blonde lady with a bob, in the Elemis counter was just as condescending."
• "The elderly blonde lady at the 'Fresh Cosmetics' counter is one of the most miserable, snootiest people I have ever encountered."
• "The staff have never been really helpful but could be stuck up and arrogant."
• "Lady on curtains who is rude and so unhelpful."
• "Will never comeback or recommend this place."
• "Terrible customer service and issue resolution."
• "Worst shopping experience!"

Product Availability

Pros:

• "I like John Lewis and the store is huge and had a great range."
• "Great department store for fancy gifts and basic things like a decent pillow, long lasting shoes and sewing materials. Items on sale are really good."
• "They have everything you may need and they have great collection of electronics."
• "This is a great store with multiple floors and a great selection of products, clothes, and homewear."
• "Good range of products."
• "Superb department store - love their selection of homeware, clothing and linen."
• "A great store (particularly the Kingston branch) which offers an enormous range of products in an ideal viewing environment."

Cons:

• "Unfortunately all their cameras were out of stock."
• "Item was listed in stock on their website. I spent over 2 hours to get the item from the store as it was quite urgent. Not only item was not in stock as stated on their website."
• "Bought an expensive TV which was delivered with broken screen and which won’t turn on."
• "The store had only one of each item on display so I was advised to look at the website and buy from there."
• "Another disappointment visiting this store again, Wanted to buy a TV which showed in stock on their website, but... NOT IN STOCK."
• "However, many products are out of stock with no indication as to when or if they will be available in weeks or months."
• "Went to go get my daughters school uniform as she has to have specific shirts and skirts they didn't have anything for her."

Store Experience

Pros:

• "very nice clean and it's easy to get to different parts of the department."
• "A very good shopping experience in these less-personal internet years."
• "Easy and quick service."
• "Had a personal shopper experience and am so pleased."
• "The ladies upstairs in the baby department were amazing. They answered all queries and gave great advice."
• "It's spacious and has a fabulous cafe as well as waitros in the basement, good parking facilities."
• "Great place to shop right by the river Thames."

Cons:

• "Shop is messy... Prices wrong on products and had to get these changes when I paid."
• "Car park is an absolute nightmare. Avoid unless you have a whole day to spend here, they don't want you to leave."
• "The lifts in this place are absolutely shocking! The are slow and seems to stop every level."
• "Toilets could be improved. A bit whiffy and children can’t reach the sinks."
• "Extremely disappointed with the ladies toilets today, there was only about 3 that were clean enough to use."
• "Beautiful, airy store, but it feels as though this store is beginning to show its age and suffer from underinvestment."
• "The cafe is small and crowded, go to the restaurant. If you are lucky, you will even get a table next to the window overlooking the Thames."