John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Staff very friendly but professional, always nice to be greeted with a big smile."
• "The staff are always so helpful and seem to be very happy."
• "People in this store always go that extra mile to assist each and every customer."
• "Can’t speak highly enough of the service received in store."
• "Fantastic store super customer service."
• "John lewis customer service is superb and by far the best I've experienced anywhere."
• "Every member of staff I interacted this seemed to truly enjoy their job and were very pleasant."

Cons:

• "Unprofessional and careless about customers."
• "The service was very bad and incompetent."
• "WENT TO ELECTRICAL DEPT TO BUY A NEW MICROWAVE COMBI OVEN AND FOUND THE ELDERLY LADY WHO SERVED ME AT 6.30PM ON TUESDAY WAS RUDE, DISMISSIVE AND TOTALLY UNHELPFUL."
• "The level of service at John Lewis I found to be appalling, rude and condescending."
• "I just called customer service to discuss a purchase cancellation... The lady was abrupt rude unhelpful and put the phone down on me!"
• "Terrible customer service."
• "Poor customer service. Not what I expect from John Lewis."

Store Layout & Accessibility

Pros:

• "The store always seems tidy and uncluttered."
• "Fully wheel chair accessible and lifts in the store."
• "Good mid sized John Lewis with a wide variety of quality merchandise across all of the departments."
• "Great layout with lot's to offer, the tech section is great with lots of phones, laptops and tablets all on display."
• "Very accessible store with lifts and wide aisles- other stores should take note!"
• "Well organized store, with a few car parks located in within minutes walk."
• "John Lewis in WGC is a lovely store. There's still an air of old fashioned department store and it can be hard to navigate if you have a buggy or limited mobility but staff are always knowledgeable and helpful, the store always seems tidy and uncluttered and it usually has a wide selection of goods on offer."

Cons:

• "Generally badly laid out shop. Can never find anything you want."
• "It feels like they are about to close the store which is a pity as there will be no other business taking over the building for some time apparently due to covid/Brexit."
• "So sad there customer service is now no different than any other main stream high street store."
• "AV section very low on choice, mostly crammed with second hand/used/ex display tat that could be purchased new for the same price or less than JL selling for."
• "The high prices may put off many shoppers?"
• "A large store on lots of confusing floor levels. Despite its size I found that it didn’t carry the range of items, particularly clothing, that is readily available in other John Lewis branches."
• "I couldn't get in the building as all entrances included steps. And the only lift wasn't working."

Product Quality & Selection

Pros:

• "John Lewis store has good quality products and always have been happy to shop in the store."
• "Good selection of items. Not always the cheapest for electrical items or toys, despite what they say."
• "The range of products available is outstanding, catering to all my needs from home goods to electronics."
• "The products and food are all good quality and the return policy and guarantee are top notch for a brick-and-mortar store."
• "Just love JL, always gorgeous things to buy. An excellent range of clothes and prices, fantastic sale items."
• "The range of products stocked is very good and quality of product is reliable."
• "Good department store with good selections in all departments."

Cons:

• "Unfortunately not a very good store when it comes to the women's fashion."
• "The gluten free offering in the cafe was poor."
• "Poor! Very little choice on sandwiches, which were pre-packed."
• "Very little availability of food and the staff act as though they’re working at Poundland."
• "Also some of the products sold in John Lewis are very poor quality and unnecessarily expensive."
• "Bit annoyed. My wife wanted a 3 and a half size shoe. They had 4 and 4 and a half."
• "A big range but 'never knowingly undersold' - you'd have to be stupid to believe this nonsense."

Cafe & Restaurant Experience

Pros:

• "The Cafe on my recent visit was also very good. 5 out of 5 rating from me."
• "Beautiful store in what was once a beautiful town. Fantastic range of goods and some of the best customer service anywhere. The restaurant is good for lunch or, coffee and cake."
• "Lovely cafe with outdoor seating overlooking the green park area which is actually a huge roundabout."
• "There is a nice coffee shop / cafe which makes for a nice break in amidst all your shopping."
• "Cafe has nice food and great cake, and is quite big."
• "Good coffee on the top floor."
• "Dropped in for some coffee and cake... The outside area was lovely in the sun and I can recommend the carrot cake."

Cons:

• "I really love JL, but the 'place to eat' here service is shocking."
• "Service in the cafe can be a bit slow sometimes."
• "Very long queues in the restaurant, only one person was working in food section. Staff is not friendly."
• "The ladies' toilets were dirty - there was an overflowing sanitary bin in the cubicle I used, filthy tiles and sinks."
• "The cafe was full of uncleared tables with no staff around to do the clearing - it was difficult to find a table due to the mess."
• "Cafeteria at John Lewis Welwyn was the MOST PAINFUL EXPERIENCE ever."
• "Appalling service in cafe today. Totally ignored by server on toasted sandwich section."