Address: 98 High St, Bedford, MK40 1NN, United Kingdom
Phone: +441234351413
Rating: 3.3
based on 106 reviews.
Customer Service and Reception
Pros:
"Service at the dentist has been optimal. Professional & friendly on reception."
"I was somewhat apprehensive this morning now the lovely Katie has left, but Hamish was amazing, very easy to talk to and explained everything very clearly. Reception staff also friendly."
"Really happy with the practice. Called this morning to get an emergency appointment. Receptionist I spoke to was very helpful and kind."
"The whole experience was quick and professional. I'm looking forward to my next visit."
"Phoned at 8am for an emergency appointment and was seen at 10am the same day. The young lady on reception was kind and welcoming."
Cons:
"Marking down 1 star solely on the phone service. Was on hold for ages and then when opting to leave a message instead, the mailbox was full."
"VERY RUDE AND RECEPTİONİST!!! SHE DOESN'T HAVE ANY CLUE HOW CAN TALK TO PATİENTS. SHE WAS SO RUDE, SHOUTING."
"Firstly, the dentist was nice, very informative and helpful. However the receptionist was the rudest person I have ever come across."
"Parking situation is poor, due to this was a couple minutes late despite getting to the street 10 minutes prior to appointment. Rang and asked for assistance with locating car park and instead told my appointment was cancelled."
"I've been ringing since 8am from Thursday last week and I don't get answers till gone 9 and no appointments left I was told to ring bk at 8 am."
Dentist Professionalism and Behavior
Pros:
"This practice is brilliant. I rang today at 8.30, was seen at 9 45am and had my filling repaired by 10! The staff are all very friendly and kind."
"A brilliant and professional service from my dentist Hamish. He is both thorough, diligent and kind."
"I had my appointment with Hamish this morning as usual he's a lovely gentleman and very very good dentist."
"From my initial phone call to seeing Dr Mangesh the service was excellent and very professional."
"Amazing practice and great team, My son was in pain, I requested an emergency apt and Receptionist Angeline was so caring and compassionate."
Cons:
"Awful experience. The Dentist was rude and barely spoke any English."
"Extremely rude female dentist! She was so rude when telling me to take him to his registered dentist and not there."
"The dentist I had was very rude and didn't treat me with any care. He stabbed me in the lip with one of the injections and didn't even acknowledge it even after I pointed it out."
"The dentist missed a deep cavity i do hope she didn't see it and not want to treat it due to costs."
"I went in for an emergency extraction on 3rd September but was told they could not numb my gums due to infection."
Emergency Services and Appointments
Pros:
"I had to attend this practice for some emergency dental treatment as directed by 111. From the initial phone call to make the appointment to the treatment I received, it couldn't have been more pleasant."
"I was given an emergency {evening} appointment with a dentist within just a few hours from calling. The dentist was very gentle & explained everything clearly."
"Oh I've been left astounded at just how spot on this service and staff were. I've spent hundreds locating severe issues with pain in my teeth and one day I pop into this place I the off chance on a Sunday and 'bam!' the dentist knew was wrong right away."
"Went to bedford house on Sunday for an emergency extraction and was treated with the utmost respect. I felt at ease for the first time in years sat in the chair."
"Rang the dentist after suffering immense pain in my tooth. Couldn't eat or sleep for 2 days. Prescribed anti biotics to fight any infection, and kept checking up on me."
Cons:
"They don't care about emergency appointments. I tried this clinic because it is open on weekends. They don't let you make an appointment on the current day for the next day 'you have to call tomorrow at 08:00 as they are busy' that's what they told me for 3 days even at 8 o’clock."
"After contacting nhs111 I was given Bedford house dentals phone number as they have emergency appointments for emergency's, I called them at 8 am and told them 111 told me to call them as I have a dental emergency they asked if I was registered somewhere else which I am and they proceeded to tell me because I'm registered with another dentist they will not see me."
"Absolutely no help or care was given when this practice are, allegedly the ‘oncall ‘ EMERGENCY dentist this weekend. The receptionist did not have one shred of interest or one ounce of empathy."
"Wouldn't even give them a star, I was sent here due to moving and need an emergency appointment. I needed a tooth filled, the dentist tried to tell me it had to be taken out."
"They have canceled my appointment twice, then tried to rearrange in an unsuitable for me time. I couldn't attend, and then later flew away for my vacation for 3 weeks."