Ocean Dental Implant and Aesthetic Clinic - Market Street Reviews Summary

Professionalism of Staff

Pros:

• "The dentist (Dr Nilesh Bhatt) was very professional and made a thorough examination including an x-ray of my teeth."
• "All the employees at this practice are extremely, welcoming, warm, friendly professional and polite."
• "Dr Nilesh Bhatt is the most awesome dentist I've ever met. Extremely professional and dedicated to his job."
• "Incredibly professional, friendly and helpful staff. The treatment I received was of highest standard and I was kept well informed throughout the process."
• "The staff at Ocean Dental were friendly and professional right from booking my appointment over the phone through to the consultation."
• "The dentist, hygienist and orthodontist are all professional and talk through your options and treatment plans."
• "Professional with capital P, all staff is friendly, always smiling, enjoying their clients and make you relax even you might feel a bit scared."

Cons:

• "I wouldn't recommend bad attitude ruined my life."
• "However, very pushy regarding hygiene visits with texts, lots of direct suggestions and even a letter!"
• "The lady dentist was very abrupt with me and quite rude to my wife."
• "One of the most arrogant and unpleasant places to visit. They literally look at you depending on what you are wearing and treat you accordingly."
• "Since I got a new dentist I can't help but feel that the lady is just out of dentist school, she does not seem very confident in what she is doing which does not fill me in with a lot of confidence."
• "one of the receptionists is really rude, last time I had an enquiry about a strange charge after my treatment, they told me 'please pop you card in'."
• "The dr seemed experienced and his advice was very valuable. however, He did not wear a mask to cover his mouth and his breath was lethal."

Facilities and Cleanliness

Pros:

• "A smart looking NHS/private dental surgery and waiting room with plenty of modern facilities."
• "This practice is the best I've ever come across... The practice itself is easy to get on one level to and is bright, very modern and spotless with air conditioning."
• "On my second visit for my X-Ray and check-up I was well impressed by the level of cleanliness, everything was super tidy and state of the art equipment."
• "On a postive note the practice was clean bright and their equipment seems very modern and the x rays appear very high resolution."
• "The premises is very clean and offers a bright and relaxing environment."
• "Being based above Boots the chemist in the city central location is an ideal location and the surgery is clean and bright."
• "Everything is clean and spotless, all treatment rooms have wall to roof images of the tropical ocean with corals and rainbow-colored fish."

Cons:

• "The chair was literally black dirty and I pointed that out. Revolting to sit on it."
• "The clinic looks good but its floor plan seems weird. It felt like the toilet was bigger than the waiting area."
• "I'm really upset with the result. I spent about 300£ for filling one tooth and I had problems with my tooth immediately after 1 day."

Customer Service

Pros:

• "The receptionists are friendly and helpful."
• "The staff at Ocean dental are really lovely and Dr Romina Gegau was very professional with my treatment."
• "Fantastic dental practice. The staff, both reception and practitioners (dentists and hygienists) are always friendly and helpful."
• "The reception staff were understanding and promptly arranged another appointment without grievances towards me."
• "The customer service offered by this dental practice is truly superb."
• "Always get great service from dental and reception staff."
• "From day when signing up as a new patient the reception staff was very polite, helpful and knowledgeable."

Cons:

• "Now I am sat at the reception and my appointment is late again, although it is ok to be late for them."
• "Don't like trying to be forced by the receptionist into making an appointment for 6 months time when I don't know what I'm going to be doing."
• "The whole experience would be a lot more pleasant and less frustrating if the front desk team communicated with the waiting clients."
• "The receptionist exaggerated my lateness to 15 minutes and rudely told me to sit down."
• "The girl behind the desk didn’t even look at me until I had a problem with new procedures and talked down to me like a child."
• "On another note I also experienced some attitude and prejudice from one of the reception staff when they implied I was an NHS patient..."
• "one of the receptionists is really rude, last time I had an enquiry about a strange charge after my treatment, they told me 'please pop you card in'."