Adelaide House Dental Practice - Bedford Reviews Summary

Customer Service

Pros:

• "I’ve been a patient here for many years and I’ve always been happy with the service."
• "This dental practice is absolutely brilliant!!! Staff are extremely friendly & professional."
• "All the staff are lovely and you get such a warm, friendly professional service."
• "I really can't speak highly enough of the service offered by AJ and his team - top notch professionalism plus a really friendly and welcoming approach from everybody in the practice."
• "Thank you to all the team at Adelaide House Dental Practice for their professionalism and customer service."
• "The whole team here is very professional, prompt and courteous."
• "Professional, staff are welcoming and dentists' advice and checks are amazing."

Cons:

• "I was disappointed that I had not received my pre-appt questionnaire and found the new Reception quite harsh about although I had explained it to her."

Dentist Experience

Pros:

• "When I had the filling, he explained at each point what he was doing and I felt at ease."
• "As a person who was nervous of dentists previously after bad experiences elsewhere I was put at ease with AJ and feel totally confident and at ease every time I attend now."
• "AJ is a brilliant dentist who is great at his job and puts you at ease."
• "I have seen Dr. Jutla who has a vast knowledge, also he is patient and professional and takes great care in what he does."
• "The dental team are excellent. Everything is explained well and all is done to put you at ease."
• "Seen x2 dentists at the practice and both are EXCELLENT communicators, take their time & after an extraction and filling I can honestly say it was completely pain free."
• "Both dentists are very professional and on top of their game."

Cons:

• "I was so impressed with all of the covid-safe measures that they have put into place to protect their patients and staff from the virus."

Child-Friendly

Pros:

• "They are great with our children too... they actually look forward to attending the dentist :)"
• "I have 2 children under 6 who always leave the dentist happy due to the professional and caring nature of the dentist and hygienist."
• "AJ is fantastic with our 2 children and always helps explain things to them in a way they will understand whilst giving great service."
• "Lovely staff and team been going here since I was a kid. Helpful and great with my children."

Cons:

• There were no negative comments regarding child-friendliness in the reviews provided.

Hygiene and Safety

Pros:

• "I found the safety measures that have been put in place by the practice both practical and highly effective."
• "Because of covid you can see the measures being taken and adhered to, which has made my visits in the past year very relaxed and with confidence."
• "The practice has also operated through covid when allowed to do so and have good safety measures in place."
• "Throughout Covid 19 the measures they took in place were of extremely high standard and had you feeling very safe."
• "The protocols used for the guidelines from the government for the covid19 was spot on."
• "The Practice is safe: it is clean and hygienic, tidy and uncluttered; there are clearly effective infection control procedures in place."
• "It was very professional from the start of the appointment until the end."

Cons:

• There were no negative comments regarding hygiene and safety in the reviews provided.

Additional Services

Pros:

• "Fantastic practice. Dr Patel made my Invisalign experience smooth, was on hand to help and created my brilliant white smile."
• "Attended the practice to have my teeth whitened. Amar could not have been more helpful. My results were exceptional with Amar quoting them the best results yet."
• "I have had implants which the cosmetic dentists did for me and I am so pleased with them."
• "Had Invaslign treatment done through Adelaide House with brilliant results."
• "I have recently got my teeth whitened and my caps replaced and I have never been more happy to smile!"
• "I recently completed my Invisalign treatment with Dr Patel and the team at Adelaide and I am beyond happy with the results."
• "My teeth look amazing and have been transformed by Invisalign."

Cons:

• "Highly recommended but it is about time he changed the picture of the car on the ceiling above the splendidly refurbished chair."