Address: Raby St, Wolverhampton, WV2 1BL, United Kingdom
Phone: +441902872507
Rating: 4.1
based on 222 reviews.
Customer Service
Pros:
"I had a really good experience, when purchasing my car. Rajbir was friendly and took the time out to explain everything."
"Had a great experience with our recent purchase at Audi."
"They clearly care about doing the right thing for their customers."
"Olivia has kept me up to date every step of the way, and very kindly and patiently dealed with all my (many) enquiries."
"Visited Audi Wolverhampton today with a few questions about my car. They sorted out my questions very quickly and were extremely helpful, professional and friendly."
"The reception is lovely I can't fault her, she always greets everyone with a smile and treats you well, which is comforting."
"I have never been treated with such respect and patience within a dealership."
Cons:
"The service I have received has been absymal!"
"Promised a call back. Obviously never received."
"I'm still waiting to this day for my call back to arrange an appointment."
"I have placed formal complaints and requested documentation since August which has been ignored."
"I have called about 50 times and unable to get hold of anyone."
"The lady on the service desk was stuck up and not very helpful."
"Disgusted with the way this dealership treated my disabled daughter today."
Communication
Pros:
"Pele Singh was good, the communication during the purchase of my Q5 Audi from the start to end was really good."
"Michael was in constant contact with me all week, which ultimately made my decision to go with Audi."
"Corrinne was absolutely AMAZING!!! She answered all my questions. Made me feel at ease and valued."
"Gemma made the whole experience really easy for me, immediately replying to any of my communications."
"Sam was fantastic and a credit to the business. Professional, friendly and kept well informed."
"As the week progressed I was kept fully informed of progress and Gemma's viewing and preparation of the car."
"The follow up call I had the day after purchase was again another fantastic example of great customer service."
Cons:
"What worst you can expect. They only want to talk about their money and profit don't care about customer."
"A complete waste of time. I have placed 3 requests on their website for a service quote and a further complaint via a Webchat ... Still no reply days later!!"
"Several calls emails and now Tweets without any real response and no idea when the dealer will fix the problem."
"Every time we call there is no answer to the telephone."
"It is really hard to reach someone on call and do not leave a message for a call back, they don't call back."
"Poor in communication and updating me as a customer while waiting a long time for the job to be completed."
"The sales team including managers are clear not bother about customer service in the slightest, they don’t return phone calls."
Car Purchase Experience
Pros:
"Having had the car for over a week my wife and I are absolutely delighted with the car and the service we received."
"The whole 'contactless' experience of buying a new car from start to finish was exceptional."
"Absolutely exceptional car buying experience."
"Never owned an audi before and this would have been the case had it not been for the great staff. The car recommendation was brilliant and I can not see myself driving any other vehicle."
"Recently exchanged by old Audi for a new one. I knew what I wanted and how much I was prepared to pay, Audi were fantastic at finding the right car for me."
"We were so impressed that we purchased an Audi A5 Coupe."
"The experience was easy and pleasurable from start to finish. From the initial test drive there was no sales pressure and all the staff were friendly in a very genuine way."
Cons:
"Purchased my car over one year ago, At the time my 2nd key I was told would arrive In the following weeks, 16 months on and still no key!"
"The only mistake that occurred was the number plate was wrong and had to be replaced."
"The manager tried to change the initial quote to charge more."
"I was supposed to test drive an audi, but they didn't have it in stock."
"I wasn't sure what I wanted, but wasn't given many options."
"My wife ordered a new A1 only for the salesperson at the time left and no one notified us of this."
"Had a car from here ...took 12 weeks to come and no test drive given."