Address: Star Ln, Macclesfield, SK11 7TX, United Kingdom
Phone: +441625612200
Rating: 4.5
based on 429 reviews.
Customer Service
Pros:
"The moment I walked in I was greeted by the very nice Nat who kept me supplied with coffee until a sales person was available."
"We had five star treatment at Macclesfield Audi, The Receptionist, Linda was welcoming & efficient and makes excellent coffee!"
"Thanks to lovely Aston the process was smooth, courteous and speedy, considering the amount of paperwork involved."
"I rang Audi Macclesfield parts department yesterday, and spoke to a lovely staff member Martin. His communication throughout was polite, professional and really helpful."
"Natalie North on reception was just brilliant. Warm, chatty and friendly."
"The exceptional customer service from Mike Lebreton-Towell was outstanding from the moment I walked into the showroom."
"Absolutely fantastic service from Michael Lebreton- Towell at Macclesfield Audi."
Cons:
"Really disappointed with the treatment we've received from both Stockport and Macclesfield Audi."
"Communication was poor."
"They have no communication and quite frankly do not seem bothered about their customer service."
"Shocking customer service! They roll out the red carpet to get you in and your money but once they’ve got it aftercare is non existence!"
"Dear oh dear, not one for bad reviews I’d rather just say nothing but in light of the service I’ve received since dealing with them I thought I’d post this review to prevent anyone else having the same problems."
"The customer service culture here is disgusting, it feels like staff are trained to feel they are doing you a favour, not administering an obscenely expensive service department."
"I consider this poor service for what is ostensibly a premium brand."
Vehicle Purchase & Delivery
Pros:
"Was set up with a lovely audi A1 s line and couldn't be happier. Mike has been an absolute gem from start to finish."
"I recently purchased a new car from Mike LT and it was a really enjoyable experience."
"1st time Audi buyers and we have been so impressed by the seamless sale and service from all the staff in Macclesfield, especially the lovely Ryan and Business Manager David."
"Mike LT personally delivered our new car to our house over 2hrs away, which was a great help to my partner."
"Adrian always finds a great deal, has great communication and keeps me up to date with the latest deals/info!"
"Collecting the car felt very special and they now have 2 very happy customers."
"Mike LT was amazing from start to finish, extremely helpful and very friendly."
Cons:
"On the morning of I was told the car would not be ready due to bodywork not being dry, disappointed we arranged a different collection date for 2 days later."
"An hour into my drive home I then get a call asking me to bring the vehicle back as they hadn’t done the required checks on it and it wasn’t aloud to leave the garage."
"Went to view used q5 i test drove and wanted to buy but sales manager was not interested in reducing price i suggested throwing in free service he said no."
"He insulted me saying not correct car for me if i would not pay full price."
"I made a payment to reserve a car. They sold it to someone else."
"The car was presented to me and none of the bodywork had been done, it hadn’t been valeted and the tyres were dirty, to say I was disappointed was an understatement."
"It also took me nearly two weeks to get my deposit and balance refunded which I found to be unacceptable."
Service & Maintenance
Pros:
"Kept me informed throughout."
"Very good service received when investigating a possible problem with the car - all turned out to be ok in the end."
"Always experience top quality service from the service staff and a particular mention for the service manager Alan Sheridan - totally professional with customers."
"Another fantastic experience from Macclesfield Audi! My car had some remedial work done and Lee Quinlan was brilliant throughout."
"Absolute amazing service throughout, we had a reversing camera fitted on the Audi Q5 last Friday & we cannot thank Bryony enough for the amazing service we received from start to finish."
"Came in for a service, looked after by Bryony Chapman. It was really first class customer service."
"The service department at Macclesfield Audi always give great service."