Swindon Audi Reviews Summary

Customer Service

Pros:

• "From walking in to leaving the customer service was absolutely first class."
• "The overall experience was fantastic. Professional, friendly staff."
• "Coffee while I was in meetings (without being asked) and a very professional attitude made things as easy as possible for me."
• "Receptionists Jo and Gillian were very warming and friendly and the complimentary coffee was refreshing."
• "Really friendly and chatty and makes you feel welcome right from the first phone call."
• "Very happy and polite, really impressed with the service."
• "Thank you Swindon Audi and I highly recommend to all."

Cons:

• "We were told to wait over four hours during a very quiet spell after expressing our want to upgrade our year old RSQ3 to either RSQ8 or RS6."
• "From around 3pm I called the service team phone number for an update, the phone was never picked up despite me calling around 6 times from 3pm-5:30pm."
• "Upon attendance we weren't approached by anybody."
• "I came about 9:30 but was told there was a staff sick the day before and the car wasn't ready."
• "All in all I was hugely disappointed and it wasn’t even something I was paying for like a service, how you expect people to want to pay you to service their vehicle when the customer service I had for a factory recall was absolutely diabolical!"
• "On Thursday, I hadn't any email or heard anything so rang at about 11am but got no answer."
• "We still after three visits don’t actually know what we’re paying to be repaired and I really don’t think they know either."

Sales Experience

Pros:

• "We got lucky and had the best salesman in the showroom."
• "Lee Bean was a pleasure to do with form start to finish."
• "He’s simply an outstanding technician, a font of knowledge and even called me to explain what he had diagnosed and rectified."
• "Fraser was absolutely lovely and got me the car I was in love with."
• "We were served by Tony Bull could not have asked for a nicer person."
• "Mahmoud has been professional and kept me in touch by email and phone with each stage of the purchase."
• "He sent me a video of the car and has also organised the delivery of my new car to Poole, which I really appreciate."

Cons:

• "Disappointed."
• "After a long delay in delivering the car(a we found that the body work that was supposed to be returned to “as new condition” hadn’t been completed."
• "I am now worried to drive the vehicle due to the service report I was given back."
• "It leads me to wonder why I would ever want to come back to you."
• "Sorry but we will not use Swindon again."
• "I bought my car from these guys in Swindon in February 2021 and was promised a second key for my vehicle."
• "I was promised many calls back from the branch manager, but I haven’t received even one."

Communication

Pros:

• "Becky text me with updates rather than interrupt my meetings if she saw I was in a meeting which was very much appreciated."
• "Called back on time, stuck to agreed deadlines and dealt with any issues I had straight away with no hesitation."
• "Really impressed with the service I received from Nathan Symons regarding two minor spare parts required."
• "Even though lots of customers pick up new vehicles you are made to feel a bit special."
• "Responsive and personal service and always greeted with a smile."
• "Excellent service from Rebecca from start to finish."
• "He was incredibly helpful throughout and made the process of buying my new car so easy and so enjoyable."

Cons:

• "With no communications you have no business, customers will not continue to spend countless minutes on hold and have to recall many, many times to progress their requests - these are all Audi opportunities!"
• "The guy told me I would get a call back that day, I didn’t."
• "I haven’t heard from her since."
• "The salesman was Nathan Franklin who promised to keep me up to date, I haven’t heard from him in at least 6 months."
• "I only asked to be kept up to date and it’s been over a year and I have had next to no communication regarding it, despite asking several times."
• "I expect to receive an apology at the very least, nobody even told me if the recall was required in the end/the items were or weren’t faulty?!"
• "I took my vehicle on 9th August 2023 with the dual mass flywheel and I been told the vehicle would be ready by Friday 11th August 2023. No updates nor any communication with me."