Address: Tewkesbury Rd, Cheltenham, GL51 7PA, United Kingdom
Phone: +441242509000
Rating: 4.2
based on 131 reviews.
Customer Service
Pros:
"Aaron dealt with us right from the very start and provided an exceptional service."
"Leanne has been in constant contact and today she took the time to set everything up for me with the app."
"Katie was great. Very responsive and she had great knowledge of the vehicle."
"Leanne looked after the whole process from start to finish with an exceptional eye for detail."
"Leanne was amazingly helpful, friendly and professional from the minute I walked in."
"Sophie was very professional, proactive and provided me with all the information that I needed."
"I spoke to James beforehand (who was really helpful) and I booked to see him the next day."
"Darren was very friendly, helpful and made the process of getting my new car easy and straight forward."
Cons:
"Awful customer service with condescending and aggressive emails sent to myself."
"Went to get my key re-programmed to the car. Was told they couldn't do it but would still try."
"Terrible service for the sales department. No replies to emails for months."
"Poor experience of servicing team at this dealership."
"Very poor customer service unfortunately. Received a call back from my initial enquiry for a used SQ7, was told I'd receive a video of the car. This never arrived."
"DO NOT USE. Sold me a car without making me aware of numerous faults."
"I went to this branch about 4/5 weeks ago - as wanted to purchase a car and wanted to know my finances and rough cost of what i was wanting, walked in - sign directed to reception - stood waiting which isn't an issue - lady came asked me who i was here to see, as soon as advised i just wanted to talk with someone ref options see if in position to purchase - she literally pushed a posit note book at me - bluntly advised an event was on and i had 'no chance' of being seen."
"Shame I can't give them zero stars. Got a motability car. It had three dents in the roof."
Car Buying Experience
Pros:
"Amazing experience buying my second car."
"I loved the reveal when I went to collect it - great surprise and lovely experience for the customer."
"Bought an Audi TTRS a few weeks back and all I can say in the service I’ve received is first class."
"I was so nervous about buying my first Audi but Leanne was amazing and managed to turn my nerves into excitement!"
"I bought a used Audi from Cheltenham Audi and the service was first class and pricing very competitive."
"It was my 2nd time buying a used car with Cheltenham Audi and I am so grateful for the service I received."
"The team at Cheltenham Audi - Heritage were extremely helpful and friendly."
"Purchased a new E-Tron from Leanne. Great support in explaining the different models and helping me eventually choose the right car for the family."
Cons:
"Awful customer service with condescending and aggressive emails sent to myself, Audi unable to fix my car due to the part not being available."
"Terrible service for the sales department. I am a long standing Audi and Cheltenham Audi customer and the sales department have managed to mess up the re-finance of my existing vehicle which resulted in my credit file being destroyed."
"Came in today 25/02/23 at around 11.50 as we are after a Q5 for my wife. For ourselves we were totally ignored, staff seemed more interested in watching things on their telephones or having private conversations."
"Called Cheltenham Audi after seeing a new car on the audi.co.uk website. Sent a request for details of the car and a call within a few mins. Spoke to Matt who took time to understand what I wanted and what my budget for the car was."
"After reading some negative reviews about this dealership I felt it important to write a positive one."
"Matt was amazing during our visit to Cheltenham Audi today! Managed to sort me out a new Audi A1."
"Booked my car in for a service at Cheltenham Audi. From start to finish the process was flawless."
"On driving into Cheltenham Audi (Heritage) last week to take a look at the new models, I found the staff very warm, welcoming and accommodating."
Cons:
"Very poor customer service unfortunately. Received a call back from my initial enquiry for a used SQ7, was told I'd receive a video of the car. This never arrived."
"DO NOT USE. Sold me a car without making me aware of numerous faults. No formal response, no emails."
"Poor experience of servicing team at this dealership. Carried out work that was unauthorised and consented to being worked on."
"Very poor customer service unfortunately. Received a call back from my initial enquiry for a used SQ7."
"Regrettably, whilst I like Audi, my experience with them has been poor. The car software is the issue. Faulty on a brand new car in Nov 2021, been back easily a dozen times this past year to try to have it fixed."
"Where to begin? All show and happy to please when a customer is buying. But after sales service is nonexistent."
"Awful time with a recent oil service I've had done on my Audi A4. Huge discrepancies highlighted on technician's report with previous major service I had done at Cheltenham Audi."
"Shame I can't give them zero stars. Got a motability car. It had three dents in the roof."