Address: Longlooms Rd, Ellesmere Port, CH65 9LF, United Kingdom
Phone: +441513578066
Rating: 4.3
based on 434 reviews.
Customer Service
Pros:
"Abraham was very helpful. He stepped in to help me purchase my used car when other used car salesmen were not available."
"Melvyn was so apologetic, I could tell he was probably just as upset as us. His customer service was brilliant."
"As ever the staff front of desk were both welcoming and friendly and quick to arrange an appointment, they always seem to have a great balance of both professionalism and appropriate banter making things much more human."
"Beth my service advisor, well what can I say, 10 stars!! Polite, proactive and will always explain the full process from booking in your vehicle to collection."
"The staff never fail to impress."
"Lisa from customer service was outstanding as I was stressed when I arrived she calmly took over everything made regular check ins."
"The woman on reception was brilliant."
Cons:
"I emailed LH at Cheshire Oaks who I had been dealing with but sadly no response at all which disappointing."
"Tried to contact them, and was told I would be called back. Still waiting."
"I'm short the worst customer service of any company ever dealt with! 2 month wait to get a car booked in for repairs then cancelled on the day with no communication."
"I'm adding my review back on Google as I took it down due to the promise of a free oil service and that I would be treated as an Audi customer should be treated... I'm still waiting for that phone call."
"Contacted 1week ago to discuss upcoming end of lease promised call back same today no call back obviously don't need business."
"I sent numerous emails to Mark Booth, the service manager, and he has completely fobbed me off."
"I have also since the date of purchase attempted to alter our order re one of the extras via phone call with Holly. I still await a new quote and confirmation the order will be amended."
Sales Experience
Pros:
"The whole experience from the initial enquiry to picking up the new car was fantastic."
"We dealt with Melvyn who made the process very simple and enjoyable. He is a friendly, welcoming man and we would happily recommend."
"After spending a couple of hours at Audi in Cheshire Oaks with Holly Hughes, we are delighted with our purchase of an Audi A1."
"Top service from Adrian at Cheshire oaks Audi, a brilliant experience buying our first new electric car!"
"Recently purchased a new Audi & dealt with Abraham from start to finish. The experience was fantastic, faultless & exceeded my expectations."
"We made a decision to buy and Jeff sourced us our perfect vehicle which was luckily in stock."
"Very good car buying experience."
Cons:
"AVOID ! AVOID ! AVOID ! Please stay away from this dealership !"
"Hell made a life time mistake buying car from you."
"I just had to write a review, because I feel that I have been treated quite poorly and unfairly here at Cheshire Oaks Audi."
"I was initially told I couldn't have a test drive as there wasn't a car available and no effort was made to get one for me."
"Nobody approached me to see if I needed help maybe because I wasn't wearing a suit they thought I couldn't afford what they had."
"Shame there isn't a minus star on google reviews. Brought an audi A3 70 plate had it 20 minutes and it BROKE DOWN!"
"Wrong car delivered. We ordered a Mythos black manual and was given a Blue Automatic."
Service Quality
Pros:
"Excellent service very professional team. Car was in for an MOT passed with flying colours."
"Took the car in after it was recalled. Fantastic service, some other minor jobs done for free while it was in and it came back washed and hoovered."
"Wonderful service - thank you so much! Had my MOT and 4-wheels alignment done in a day."
"Delighted with service and MOT. Car came back clean and a minor fix to my washer nozzle was done free of charge."
"Got my car serviced with complimentary wash and vac, car was very clean and Audi cam video was very informative."
"The service I receive each time I visit is 5 stars all the way."
"Excellent service again from the service department at Cheshire Oaks Audi."
Cons:
"Not even one star, I paid for full service for about a year or 2 two and because I relocated I chose to stop going to Audi for service."
"No oil in the car so how could it have had a service?"
"I find it really hard to understand why Audi UK couldn’t offer compensation when it was a fault that they didn’t know how to fix so surely they must admit some liability? I lost out on £10,000."
"Despite requested on booking form, my back wind screen washer jet problem not fixed - looks like hose has disconnected and water coming out from under boot."
"Even worse was when the car was returned from the mot with a dent in the passenger door."
"Several minutes later it was returned unwashed and had not been valeted, Very disappointing."
"After 3 months I noticed a large dent on the car roof that had been covered with paint."
Communication
Pros:
"The staff never fail to impress."
"The service I receive each time I visit is 5 stars all the way, all the technicians and staff are so polite and welcoming and always find time to explain things if you are not sure about something."
"Very pleased with the quick turnaround from Colin."
"Awesome service. Very efficient welcoming."
"Very friendly staff. Offered refreshments as soon as we arrived. Very helpful."
"The service I received was smooth and efficient and what was noticeable all customer facing staff had a smile on their face, this goes a long way."
"The staff who dealt with me were very polite, professional and courteous which scores big points in my book."
Cons:
"Email from the garage asking if I wanted the work doing was sent at 17:10 and they shut at 18:00 even though they had had the car since 09:00."
"I'm short the worst customer service of any company ever dealt with! 2 month wait to get a car booked in for repairs then cancelled on the day with no communication."
"Contacted 1week ago to discuss upcoming end of lease promised call back same today no call back obviously don't need business."
"Work may be good when it’s completed, getting it done is the issue, it’s on another level entirely, there is no staff communication."
"I had asked for a while you wait MOT booking but when I rang to confirm the day before the appointment I was told the booking was to leave the car at 12.30 until 17.30 - this was inconvenient."
"Wish I could give 0 stars. Terrible communication by team, had to chase for everything."
"What a shame the sales department is so bad at Cheshire Oaks Audi."