"The theatre itself has great transport connections with train and bus."
"The theatre hall is compact/small in regards to space and seating, which adds to the experience."
"The theatre is well kept. Friendly staff. Easy to get to on the northern line."
"This theatre has very friendly and helpful staff. The Circle has a good view and the sound is good."
"The Theatre is close to the station and close to Chinatown."
"Nice theatre, staff very professional and polite."
Cons:
"The rest of the show was cancelled."
"The theatre was far too hot with many people complaining."
"The theatre itself has had better days. The seats are narrow."
"The theatre is shabby and has seen better days, and the seats were crammed with less legroom than on a Ryanair flight."
"The theatre itself is very dated and could do with a refresh."
"the theatre is an old building - lacks some of the grandure of other theatres."
"The place itself was too crowded and adults drinking alcohol among children, which wasn't so nice 😩."
Seating Comfort
Pros:
"Seats are comfortable if a little narrow."
"Seats are comfortable and allow for plenty of legroom."
"Seats are very comfortable, I'm on the second row and have a great view of the whole stage."
"Our seats were comfortable and didn't feel squashed in like sardines which was nice."
"Seats were comfortable."
"The seats in the Theatre are very comfortable and there is sufficient leg room even if you are tall."
"Seats were comfy and good leg room."
Cons:
"the seats are incredibly tight."
"Seats are a little tight if you’re over 6”."
"Very good experience but the comfort level of the seats is awful."
"to say we were cramped would be putting it politely."
"Legroom is a problem throughout, if you're taller you'll struggle a bit."
"If you're above average height you'll be uncomfortable the whole show."
"Seats were slightly uncomfortable, and leg room was tight."
Staff Service
Pros:
"Staff friendly, I advise getting here a little early as we did have to stand in a queue."
"Staff are really friendly and looked after my wife, who is in a wheelchair from the front door right through to our seats."
"staff couldn't have been more helpful."
"The front of house staff were very smart and friendly."
"The ushers and other staff in the evening were great. They were helpful, chatty, interested and supportive."
"Staff were very polite and helpful."
"The staff were all lovely here."
Cons:
"The staff are odious and I missed the whole of the second half of the show due to the lack of a maintenance schedule on their uncomfortable, dilapidated seating."
"If the ushers weren't so obsessed with asking people to stop taking photos they may have noticed talkers!"
"The staff could be nicer tho."
"One complaint about the heat was met with the following comment from the staff 'It is science heat rises', not the customer service you would expect."
"Believe the staff could do with some retraining."
"Not impressed by the constant running up and down on the aisle of ushers telling stupid people taking photos on their phones to stop."
"didn’t see anyone go and tell other visitors to stop filming sections of the show which was disappointing."
Show Quality
Pros:
"Back to the Future, the musical is brilliant show."
"The doc was absolutely brilliant, really took the role on."
"Back to the Future the Musical was absolutely wonderful."
"Back to the Future was brilliant! Blown away by the effects."
"Every routine was brilliant. Action, hilarious humour, total spectacle and just fabulous dancing and singing."
"The musical was very well produced with amazing special effects."
"Back to the future was such an amazing show, it exceeded my expectation and then some."
Cons:
"general theatre etiquette seemed to go out of the window."
"Heating was broken and the top of the theatre was an unbearable sauna."
"The sound wasn’t the best where I sat (dress circle)."
"Very cramped and very hot! Wasn't really built for the size of people in 2023!!!"
"The air circulation in the Theatre is good."
"The view wasn't a great view compared to other theatres."
"Show was pretty good but felt a bit cheap in places."
Value for Money
Pros:
"Paid extra for the luxury VIP package and I have to say it was definitely worth it."
"We got our tickets through Today Tix on the Rush sale, so they were really value for money."
"Would highly recommend."
"Had a couple of drinks and the cost was not to expensive."
"Well worth going and great value for money."
"Would 100% recommend!!"
"Nice location with reasonable prices for the food and drinks."
Cons:
"£19 for two lager shandys."
"Expensive drinks."
"£5 for small tub of Icecream bit steep."
"Drinks were on the pricey side with water starting at £4."
"only down side was I paid £60 for the vinyl and found the same one the next day for £35."
"Minus one star because the drinks were expensive."
"My only complaint is how much drinks and snacks coast. More than 5£ for a bag of Maltesers and a kids slushie is ludicrous."