Address: 21 Little Ees Ln, Sale, M33 5GT, United Kingdom
Phone: +441616708935
Rating: 4.7
based on 110 reviews.
Quality of Service
Pros:
"His service was first class, and we left a review which expressed our feelings."
"Jake explained things to us in a very simple manner which is all we really could take at that time, he has a very good understanding of grieving families."
"Lucy arranged everything the vet was amazing. I was able to laid down next to him as he passed away."
"Lucy kept in touch all the way through, we knew when everything was happening."
"I can't thank Lucy and Robert enough for looking after our furbaby Jack, he was shown so much love and compassion."
"The care Jacob showed us and our beautiful girl was fantastic."
"Peter was very compassionate and delicately carried Emma to his car."
"Peter collected her at the best time for us and returned her within the same day, she left in her bed with her blankets and surrounded by an assortment of her favourite treats and goodies in which we were assured would go in with her."
Cons:
"Do NOT trust this company. I’m in the process of going down the small claims court."
"The website states they offer a personal touch service and treat your pets like their own?? This is not the service we got."
"Avoid at all costs. Excuse after excuse… If you want a smooth, stress free service with good communication just save yourself the heartache."
"We were also overcharged, but at this point we just wanted it all to be over and done with."
"Do not use this unprofessional service. Basically chavs in a van."
"I have had a terrible experience with this company. They failed to do what they promised and made excuse after excuse."
"I recommend you use a licensed pet crematorium rather than this company if you want peace of mind."
"We called you as the vet left our home. As promised you arrived within the hour to collect Bobby to be cremated. Your patience and understanding were second to none as you waited for us to say our goodbyes."
Communication & Professionalism
Pros:
"Lucy said we should expect to be able to pick Toffee up again the following evening."
"Lucy and Robert have stepped into the breach and taken over."
"I was sent all cremation options after we sadly lost our little hammie. I wasn't forced or pushed into anything."
"Peter collected her at the best time for us and returned her within the same day."
"Peter went above and beyond and he returned Tilly the following day."
"Peter went the extra mile after the loss of our beloved pal Vito."
Cons:
"From the very start it was very unprofessional and stayed that way for 3 weeks!!!"
"Tuesday night at 11.15pm Jacob knocked on our home door with our dogs ashes!! I still can’t believe a professional company would go to a customers house at that time!!"
"I really cant thank them enough, they have helped us to deal with the transition of loosing our baby boy so much, they had him back home with us within 24hrs."
"We were told due to building work that we couldn’t drop her off so he would collect her. We agreed to this, he didn’t give a time & my mum was sat waiting for him for hours."
"After awful communication and her ashes were dropped back at my mums 5 days later at around 10:30pm!!!!!!!"
Personal Touch & Compassion
Pros:
"Jake made a very upsetting and difficult time more bearable and I would highly recommend Firtree."
"Thank you for that. Can't thank you all enough for care and thoughtfulness that you have given us and our boy."
"I cannot recommend Peter enough. My 14 year old boxer Jessie passed away last week and I was heartbroken."
"I have used fir tree for many years, first with Peter who cremated three of my fur babies and once with jake who cremated my boy recently (jet)."
Cons:
"Looking back I shouldn’t have left her there!! It’s the last image I have of her!! But feeling I had no option at this point we drove away."
"We are now 3 weeks down the line after a few messages which I believe are just lies??"
"I would have no hesitation in recommending your services. Professional, compassionate, supportive and understanding at a very difficult time."
"I have had a terrible experience with this company."
"They failed to do what they promised and made excuse after excuse and I am left in grave doubt as to whether my gorgeous old girl was looked after properly."