Horsepower Reviews Summary

Customer Service

Pros:

• "Peter was a huge help when buying our new car recently. Horsepower feels like a lovely family company, the service they deliver is excellent."
• "The staff are very polite and helpful and the buying process took literally 20 minutes."
• "They were very helpful, full of advice and not pushy, I purchased a Freelander."
• "Every time I use horsepower especially dealing with Peter in sales they are charming helpful and efficient."
• "Peter hit the right note with me. Not lots of car sales chat, just clear information about how the sale would go though, realistic timescales, what he would do in terms of prior arrangements before I came to pick the car up and what to do if I had any problems."
• "Peter's service was exceptional. He was friendly, efficient and made our lives so much easier through his professional and knowledgable service."
• "Thanking Danny and the team at Horsepower for their professional service."

Cons:

• "They just point blank said 'nope can’t help'."
• "What an appalling way to run a business !!@!!"
• "I then asked if I could hand the car back, as per my rights, they said yes but due to their T&C's wanted to charge me £1 per mile I'd done in the car."
• "If I could give less than 1 star I would, I don’t know how this 'company' is still trading."
• "I have messaged them 4 times over the past 7 days enquiring about A particular car asking for a walk round video as I an not nearby to go see it, I have had 1 reply saying they would do the video next day, which was 4 days ago, I have since tried calling but NO answer, then messaged 3 more times, but I have not heard back."
• "Complete waste of time."
• "I would NEVER recommend this company to anybody!"

Vehicle Quality

Pros:

• "The quality of their cars is top-notch, and I felt confident in my purchase."
• "The car was beautifully prepared for collection."
• "Once the car was ready to collect I went over to get it and it was exactly as the pictures and description said."
• "I was more than happy with the vehicle even though it was an exchange to clear car, a minor fault was sorted out before I completed the purchase."
• "The car itself is pretty much showroom quality with low mileage and drives like an absolute beauty."
• "The car was MOT'd, serviced and valeted to an extremely high standard and we were able to pick it up the day we had arranged."
• "The car itself is pretty much as perfect as a 10 year old can be (so far)."

Cons:

• "Happy with vehicle,but not buying experience.Waited a week to view it,as mechanic was using it."
• "The reverse camera also doesn't work."
• "The truck bed liner was shoddy and rubbish, 'more of a rubber mat than a liner'."
• "Another issue has come to light and will be contacting garage again in the week as it is fuel related."
• "Unfortunately sometimes cars throw up the unexpected and after the initial decent drive home in the car (which ran well) there was an odd squeak."
• "I then had a look at the MOT history only to find out indeed it had gone through the MOT a week before however failed on numerous of things!"
• "Other issues included unsafe old/perished rear tyres and a front disk which had a nasty groove in."

Customer Experience

Pros:

• "Great place to find the car you want. It was painless, quick, hassle free."
• "Nothing was too much trouble and the sales team were professional from start to finish and were not at all pushy."
• "The service was very professional and friendly, especially from Danny who we dealt with and who assisted us through every stage of the purchase."
• "The owners of Horsepower should be very pleased with this level of customer focus as it’s clear there is a real effort made to provide a great experience."
• "Helpful staff good selection of vehicles at reasonable prices will be returning to take another look at cars as at present undecided."
• "I’d highly recommend Horsepower, their customer service is amazing."
• "I can highly recommend them, a brilliant team and brilliant car."

Cons:

• "Firstly, unlike many other second-hand car dealers, Horsepower not only charge an administration fee but it is relatively high for what can only be a few minutes work (£169)."
• "I do not recommend horse power to anyone!"
• "If I could give less than 1 star I would, I don’t know how this 'company' is still trading."
• "Absolutely atrocious they lied to me several times car wouldn't be ready taken deposit from someone else!"
• "I do not recommend horse power to anyone!"
• "Was given some half arsed excuse of what the issue was and what was wrong with the car."
• "Keep making promises but just not kept."