Fusion Motors Limited Reviews Summary

Vehicle Condition

Pros:

• "Car was presented to me with a perfect valeting and a very nice fragrance inside it which was giving me a feel of a brand new car."
• "My Ford Ranger runs perfectly, and I highly recommend Fusion Motors to anyone looking for quality vehicles!"
• "Recently purchased an i800 from Fusion Motors, car was in excellent condition and price compared to the market very reasonable."

Cons:

• "The front bumper was slanted, the lining was all off, some parts turning in towards the bonnet, paint marks on the front headlights."
• "So where shall I start.. Ok so the bonnet wouldn’t open, the rear nearside tyre had a massive chunk out of it."
• "When I first got my what was meant to be my dream car I didn’t even have the car 2 weeks before it wouldn’t start actually wouldn’t do anything."
• "When I picked up the car, it was not locked on the street, and a piece of the handle on driver's door, was inside the car."

Customer Service

Pros:

• "The entire experience was seamless, from browsing their extensive inventory to the smooth transaction."
• "The staff was knowledgeable and friendly, ensuring I got exactly what I wanted."
• "The customer service was exceptional with Darren going above and beyond to find the perfect car that met my needs."

Cons:

• "Did not get an apology instead the guy tried to blame the finance company despite this car belonging to Fusion Motors."
• "So 3 weeks later after many many calls from my son & the finance company it’s at last actually picked up."
• "Finally I received my refund back after a long wait. Company owner must check if Darren has any criminal history before letting him to deal with customer."
• "The worst car buying experience I have ever had."

After-Sales Support

Pros:

• "When I had an issue with a vehicle I purchased from them, they went above and beyond to help me resolve it quickly and effectively."

Cons:

• "Fusion Motors showed no interest. A year later, I discovered 'genuine' Audi wheels were replicas; both front wheels buckled and cracked."
• "Fusion have had my car back seem September they’ve received and ignored my solicitors correspondence."
• "Front parking sensors stopped working one week later, again said they would get it taken care of, still nothing."
• "I then tried to get in touch of the team, who have not even bothered to return any of my calls or emails."