Erwin Hymer Centre Travelworld Reviews Summary

Customer Service

Pros:

• "The Customer Service especially from Sharon is brilliant, nothing is too much trouble, Sharon keeps us updated and is extremely knowledgeable and professional."
• "Their staff are first class, we never felt pressured or hurried over our decision."
• "Great staff all with smiles in the service department, good to deal with."
• "The staff at travelworld made us feel very safe and comfortable in the click and collect system in place."
• "Professional sales team that are knowledgeable and friendly."
• "After sales the staff have been first-class."
• "Sharon booth has been exceptional with her professional manner in communicating and coordinating service updates and repairs."

Cons:

• "beware of very poor customer care service after they have your money!"
• "Two emails, 3 phone calls, unable to secure spares or discuss sourcing."
• "Absolute nightmare on sales, hand over and after sales."
• "Unfortunately our dealings with them on very minor warranty problems on our new Eriba are very disappointing."
• "Very disappointed - needed new battery within 2 years of buying a brand new vehicle - they will do you no favours."
• "Did everything possible to come up with reasons not to help even though within warranty."
• "Dreadful company!! They will not reply to any emails now!"

Quality of Vehicles

Pros:

• "They fixed the hob, wipers and shower door."
• "I know it will be pristine & clean just like our previous van."
• "We Hired a Hymer for Christmas and New year to travel to Scotland. The 8 hour journey was effortless, the motorhome was fully equipped and clean, we had an amazing week."
• "This is a very well presented facility reflecting the quality and care taken to present vehicles in their best light."
• "Quick efficient service, salespersons were very helpful. Detailed explanation of motorhome operation and running cost etc good selection of new and second hand quality motor homes."
• "Credit to all the service and valeting folks for an excellently turned out vehicle on the day of collection."
• "All warranty issue agreed and sorted to my satisfaction."

Cons:

• "Happily handed over Hymer to us that turned out not fit for road use or habitation with faulty electrics and leaking gas."
• "When viewing the new van we identified several obvious faults with the new vehicle."
• "Second alarm triggered when I came to drive away, my 'new' van had almost 900 miles on the clock!"
• "Found out 2 years later that the 2014 vehicle they sold me was, in fact, a 2012 model."
• "Upholstery falling apart and now a TOW HITTCH FALLING APART!"
• "Workshop prices are very expensive, handover very poor, unable to test the gas cooker heater shower etc, unless you bought expensive bottles from them!"
• "Table still not locking, Toilet locking you in, toilet smelling, shower panel hinge with a 3 inch split."

Sales Experience

Pros:

• "We then visited Travelworld, what a difference the motorhomes were well presented, a first class welcome, no pressure from sales staff but they were there to answer any questions."
• "Fantastic sales service, I would highly recommend."
• "Waited a long time to pick up our new motorhome as with anything you order these days, but it was well worth the wait. Handover was thorough and very informative."
• "UPDATE- The handover today was brilliant."
• "Would definitely recommend."
• "Highly recommended; friendly competent sales team Adrian and Nick looked after us throughout our vehicle purchase."
• "Martin on sales could not have been more attentive, was straight forward to deal with and helped to guide us through our purchase decision."