Vanwise Harlow Reviews Summary

Customer Service

Pros:

• "The staff I dealt with were professional and courteous throughout and true to their word."
• "Courteous, pleasant, efficient staff."
• "Very good communication all the way through the purchase process."
• "Taj was extremely helpful when I purchased my van, he went above and beyond to ensure my needs were met."
• "Salesmen Taj and Finance Man Irfan were really helpful, a pleasure to deal with."
• "I was very impressed with the service I received from Irfan and his team."
• "The staff were very helpful and friendly."

Cons:

• "I didn't find the staff very welcoming."
• "The salesman dealing with us was way too blasé, didn’t seem to care about anything at all."
• "Ran into problems with the vehicle they sold us and all they wanted us to do it contact a 3rd party and wouldn’t accept liability for the product sold."
• "It's has been nearly a week now and I have had 1 email back saying that someone else will now be dealing with my issues, but no-one has called or contacted me."
• "Poor communication, very difficult to contact by phone."
• "The sales manager was rude and abrupt throughout our conversation with him."
• "The lady at reception was also miserable and unfriendly."

Buying Experience

Pros:

• "I will definitely be using again on any future purchases."
• "This is my second visit and purchase from Vanwise and would highly recommend."
• "Always receive a 5* service."
• "I would recommend Vanwise to the fullest."
• "Great customer service, couldn’t recommend more."
• "Would absolutely recommend and will definitely be using again in the future."
• "I purchased a van from Vanwise last Saturday and found the purchase process fantastic start to finish."

Cons:

• "Sale is good but after ....... ever ting your problem."
• "If you can find a car/van elsewhere I would highly recommend using ANY other dealer than DO NOT BUY FROM THESE PEOPLE."
• "The paperwork was shambolic."
• "Won't let you look around the lot. They take your details and then try to sell you a van."
• "Really keen to sell you a vehicle but once you're out the door they don’t want to give any after sales service."
• "AVOID!!! DO NOT DEAL WITH THIS COMPANY!!!! They are proper scammers and liars."
• "Our van wise experience was not good and I would not return there ever."

Vehicle Quality

Pros:

• "The van looks and drives faultlessly."
• "I purchased a 69 plate Vauxhall combo with 182 miles on the clock from Vanwise and I could not be happier."
• "The van was very competitively priced and after paying a deposit I received a video of the vehicle after pre-sale prep."
• "The van turned up as expected and was in good condition."
• "Big choice, vehicles are exactly as pictured, all in excellent condition."
• "The car was great, and we drove home happy less than an hour after we arrived!"
• "Chose the car Friday and it was delivered Wednesday. I hadn't seen the car as bought online but it is in immaculate condition."