"I want to personally thank Daniela for been brilliant in communicating everything to me in a quick and professional way."
"Simon was very helpful and made buying a van easy and stress free."
"Meg was brilliant in every aspect of the process!"
"Stephen quickly understood my reasons for buying a van and all his advice was tailored to me."
"Contact with them was great particularly Danielle who was very professional and helpful throughout."
"Jacob, who dealt with my sale, was easy going and on hand to assist with any query."
"Will Hamer ensured the entire experience was very smooth."
"The sales rep that I dealt with was Paul Boulton, excellent service, nothing was too much trouble."
Cons:
"The mechanical integrity of the vehicles cannot be trusted, their company cannot be trusted and their staff are utterly useless on resolution after selling a vehicle which is not fit for purpose."
"No point replying to my review if you are not willing to speak to me."
"Without intending to be Paul became a little rushed with the whole sale and suggested I paid the large lump sum of money."
"That is until you have paid them and have any issues, then they don’t care one bit!!"
"Staff very friendly. Nothing was to much trouble."
"The vans and prices look great! However they are ignoring all of my questions on the website and Whatsapp?"
"Called Van National regarding part exchanging my van for a newer van & spoke to Elliot who was very helpful, 100% customer service skills."
"Amazing customer service. James Robinson helped me through everything."
Vehicle Quality and Condition
Pros:
"Really happy with the van, the guys at Van National go the extra mile to make sure the van is in mint condition before sale."
"In the end we brought the Peugeot Expert (as seen in the picture) and it is stunning!"
"I was really impressed with his knowledge, his estimate of the difference in mpg between my previous van and the one I bought was 100 accurate."
"The home delivery was brilliant. The communication was excellent. The driver was very respectful."
"May22. Vans are well maintained and in good condition."
"If you’re looking to buy a van and like to seek peace of mind this company is a go TO!"
"Really happy with my experience buying a van at Van National. For the first time buying a vehicle, I felt like I was helped to choose, rather than being sold to."
"Condition was very good for a 3 year old van."
Cons:
"Purchased a van in May, great experience until we got to after sales. On delivery of vehicle discovered front tyres needed changed, brakes were squealing, a stone chip on the windscreen I wasn't informed about."
"The van is in a worse state now than before and you think its satisfactory."
"I've waited for two months since buying my Toyota Hilux so I could give a more considered review. The van was so clean you'd have thought it was brand new!"
"The reversing sensors didn't work and neither did the usb connection."
"I saw vans advertised on autotrader and went to website. I was so impressed with the website, photos and videos of the van I chose."
"Purchased van from van national in December 2020, and needed to phone van national today due an issue with the van."
"Enquired about a van, ready to be picked less than 24 hours after. Excellent service by Drew, really nice lad."
"Had a great relaxed experience with these guys. I was allowed to look around and test drive 2 immaculately presented vans with no hard sell pressure."
Purchase and Delivery Process
Pros:
"Home delivery service was brilliant."
"I got a van, and Callum sorted me out as I couldn't get there to view the van they did a video viewing in detail and wasn't trying to hide anything."
"Another seamless purchase from Van National. A lovely prepared vehicle delivered 1 1/2 hours after payment, what a great service."
"Great sales service from Callum - good communication and made the process very straightforward."
"Our first van purchase was a great experience. Clear website allowing us to choose a vehicle that met our requirements."
"Fantastic service from start to finished. I dealt with Will who was extremely helpful and very knowledgeable."
"A very professional company. Communication was excellent. James and Jacob are great guys."
"Simply way too buy a van, As long as you are realistic about used vans."
Cons:
"Disappointed using this company as the van we purchased was advertised at one price and then sold to us £300 more than agreed and refused to honor the original price."
"Purchased a van from Van National five months ago over the telephone. It's my own fault as I should have rejected it immediately."
"We found that the service provided by Simon was very professional and we highly recommend Van Nation for any one looking to purchase a used commercial vehicle."
"After-sales service is a nightmare, no one wants to deal with you, no one calls you back you have to constantly chase them."
"We recently had a serious problem with our van that we had purchased from Van National in January this year."
"I recently on the off chance called into Van Nation on the look out for another van for our fleet, I was pleasantly surprised to find a good selection of stock."
"I recently purchased a Toyota Proace from van national and can highly recommend them to anyone who is looking for a van."
"This is the first time I have had the pleasure of buying a vehicle from Van National, Stoke. I have to say that I’m certain it won’t be the last."