Address: Inside Pets at Home, Rix Rd, Hull HU7 0BT, United Kingdom
Phone: +441482828688
Rating: 4.7
based on 172 reviews.
Staff Attitude and Customer Service
Pros:
"Amazing staff who go above and beyond."
"The vet and receptionists gave me all the time I needed."
"I always feel that the vets, nurses and even receptionists have the welfare of my pets in mind."
"The vet, Faith, that attended to my cat Karo was so lovely."
"All staff are brilliant, very helpful and friendly."
"Really lovely staff, made me at ease when I took my dog in for surgery."
"Staff were very polite and friendly. Service definitely deserves 5star."
"The staff everytime I go is lovely. The vet was brilliant and make you feel welcome."
Cons:
"They’re not compassionate and do not care about animals!"
"The receptionist didn’t explain anything properly and had a do not care attitude about her."
"If the receptionist cared any less she would be a run in for a politician."
"Not satisfied at all. The vet don't explain properly what is doing and seems like not interested."
"Been there many many times but this time I'm kind of upset as behaviour of staff it was more like rude."
Pet Treatment and Veterinary Care
Pros:
"First time for my cat Bella, she was examined by the vet with such care."
"Had a very distressing day when I had to have my baby put to sleep but every single person was amazing."
"Both our Rabbits are currently registered here, and all the staff I've ever had dealings with here are genuinely lovely."
"The vet let me handle Uri whilst she examined as she could see he was clingy to me."
"The vet/nurse was wonderful and sat on the floor with my dog until he was a bit more comfortable."
"We were seen very quickly, despite not having an appointment. Irina, the vet, explained everything to us."
"They fully explained the treatments and prognosis. they were kind and attentive."
"Django became ill the night before and even though we didn't have an appointment, we were seen within 45 minutes."
Cons:
"Vets in general have changed. We pay a fortune to be told what to do. Where to sit. Telling us to still wear a mask."
"However my cat was booked in for his castration early morning so the building was closed, rang the bell close to our appointment time and no response."
"They gave our dog Lucy human medicine that took nearly a week to come as he ordered it."
"My dog sadly passed away 2 days later."
"Did not tell me there would be a charge for painkiller."
"Told me my dog had a lump which was stopping her walking which she didn't and special surgeon was very shocked to hear that."
"Covid conditions make it difficult to go in with the vet when treatment is in progress to ask questions at the time."
Accessibility and Convenience
Pros:
"Appointments have nearly always run early for us."
"Various ways to make appointments - texting service was quick and easy!"
"I called for a one off appointment as l was worried about my pet. The receptionist was very helpful & got me an appointment very quickly."
"Really pleased with the service I received. Appointments were quick and easy and the pet plan is very good value."
Cons:
"Making us wait 40 min even though we turn up on time."
"Long wait time, had to ask receptionist why people arriving after our appointment time were being seen before us."
"8.30am appointment, pets at home doors locked opens at 9am. Pressed front door bell no one came."