Address: 104B Spring Rd, Southampton, SO19 2BN, United Kingdom
Phone: +442380447272
Rating: 4.0
based on 111 reviews.
Staff and Service
Pros:
"The staff are always so friendly and helpful- due to the pandemic we are unable to go into the waiting room and my kitten was very nervous of the noise as next to a busy road."
"The staff are lovely and they have time for you, I didn't feel rushed and asked all the questions that I wanted to."
"The vet (Andrew) explained the options to us, gave us time to think and acted with the best interests of the animal throughout."
"The majority of vets and receptionists here are excellent, kind and really care about our pets."
"Friendly staff from reception to all the vets and nurses."
"These wonderful people look after my pets as if they were their own."
"All the girls in reception are fantastic, especially Sarah, who goes above and beyond to help us when we need it."
Cons:
"Incompetence and negligence at its best."
"Its a shambles and for the vet who was building his flat pack in the vet waiting room while we all waited outside with our animal it was sickening non-caring attitude."
"Everyone was so hot in the waiting room one Receptionist said I'm ok so not to worry about the patients."
"When I eventually saw the Vet Katrina she was very cold and uninterested in my cat."
"The receptionist was rude to me."
"the lady I spoke to was very rude and abrupt."
"Its the attitude of the staff so unpleasant and unprofessional as well."
Facilities and Accessibility
Pros:
"the waiting room is bright and airy, and generally it's just a really nice place."
"Facilities are spotless and well taken care of, always find the products I require."
"Nice and friendly staff. Free parking provided you give over number plate for staff to note down."
Cons:
"Due to Covid 19 lockdown, we were required to wait outside for our appointment, this was explained in a note on the door."
"they had no equipment to check a dogs airway ???"
"Not professional looking at your dog outside in the dark."
"Quite impossible to get through. No one is answering phone."
Cost and Insurance
Pros:
"Very satisfied with the price as well and will be using this vets for all future needs."
"Service has always been very good as my dog and cat get their check-ups done in a timely and professional fashion."
"Appointments only saves a long wait, prices not bad, you can park either in their car park but you will need to enter your car registration into their system at reception."
Cons:
"DO NOT USE - Customers come second to money - parked in car park to call and report a missing cat - got fined."
"However, what I was charged for was very expensive."
"We got a pre-approved payment from Pet Plan insurance company BUT am now told Bitterne Vets4Pets won't proceed as won't deal with PetPlan insurance anymore!"
"Be aware they require 2 blood tests £250 each every time you go abroad holiday with your pet."
"all vets for pets want is money for scans x rays blood tests."
"Two weeks later, I get a charge for 60 quid for parking in their car park."
"2 weeks later we have received a £100 fine for parking in their car park."
Professionalism and Care
Pros:
"She has recently had an op on her eye and it was done quickly, neatly and she has had the very best of care before during and after."
"Eva took Bayleigh’s symptoms seriously and requested further tests before diagnosing."
"The new young gentleman vet (didn’t get his name sadly) was just so kind and thorough with Ziggy."
"Caring thoughtful vet explained everything we needed to know leading to correct diagnosis and treatment."
"My dog always treated with care and also we get reminders by message if need dose of meds to be taken."
"They were friendly and put me at ease knowing my kitten would be looked after."