Address: 1140 Christchurch Rd, Bournemouth, BH7 6DY, United Kingdom
Phone: +441202427404
Rating: 4.8
based on 166 reviews.
Customer Service
Pros:
"The staff at Natterjacks are always friendly and the vets have always provided excellent care to my cats."
"The whole Team really do put your beloved pets first and diligently go the extra mile to support us owners too."
"Would recommend the Vets as nurses &Vets are kind friendly & professional excellent customer service."
"Always greeted with a warm welcome. The receptionists, nurses and vets at Natterjacks are all super."
"The team at Natterjacks are so friendly and helpful, and always happy to provide information and answer any concerns over the phone."
"Couldn't be happier with the service, I was calling other vets in the area and I was immediately put off due to rude and dismissive service desk staff over the phone. When I called Natterjacks I was immediately greeted on the phone with a helpful lady."
"The staff are very friendly and efficient."
Cons:
"Staff at reception were unable to arrange an appointment for the vet to end Mickey's suffering, due to a vet being off sick."
"They also told us how to give critical care wrong, when we called up about it they were very rude and angry."
"Staff promising to call back with examination results and never kept their promise."
"These vets are happy to let animals die because of their own lack of communication and organisation skills."
"You should know that any negative experience you get here and bring up with them will be met with an email from Armiche Fernandez Sanchez to completely shut you down and lie in order to protect themselves."
"However quite busy and at times seems like a supermarket / assembly line rather than a medical place for your pets."
"These guys just read from a script, have no empathy or attention to the individual animal."
Quality of Care
Pros:
"Our two dogs have received the most up to date surgeries and medications."
"They genuinely try to keep costs down but still offer the best treatment."
"Hero dog, the super scraggy chocolate cockerpoo loves it here!! Today he saw Andy for eye drops, tick removal and booster jab...all painless and delivered with love and care."
"I trust natterjacks 100%. My dog is now 11 years old and all through his years natterjacks has always provided the best health care,support and tips and ideas."
"All the staff are very friendly, helpful and knowledgeable, the treatment, approach is up to date."
"He was treated with injections and laser treatment, I am pleased to say that he is back to his daily long forest walks and enjoying life again."
"I can honestly say every vet I have seen has been caring, compassionate and generally wonderful. I would highly recommend this vets to anyone."
Cons:
"Honestly, I lost trust in vets after a bad experience with my dog Freddie."
"No offer other tests for any case. No explain any danger alert."
"I'm not convinced that all the staff at Natterjacks are capable of respecting its smaller patients."
"Specifically the vet Elizabeth Thorsen, so miserable with no empathy, has no people skills at all."
"They have refused to provide our cat with his prescription medication -without which he could die- more than once for ridiculous reasons without prior notice."
"Important things that I had mentioned not even in the history of the dog."
"Avoid them like the plague, they have no compassion."
Value for Money
Pros:
"The prices were fair and they even called me the day after asking how my animal was recovering which makes all the difference."
"It's great value for money in my experience with vets."
"Natterjacks prices are really reasonable which means you don't think twice about taking your pet in when poorly."
"Incredibly reasonable costs, in fact the cheapest around!"
"Their charges are very reasonable as well!"
"The price was very reasonable, staff very friendly (despite the whole social distancing measures) and yeah just everything perfect."
"They are reasonably priced, one of the cheapest around but certainly doesn't affect the quality of care."
Cons:
"WAS a good service. Never told me they don't have an exotic (reptile) vet anymore many months after the fact."
"The price of medication - this is a criticism of all vets - you are GREEDY! Why do i have to pay £1.80 for a pill when online it can be purchased for 0.47p?"
"They are cheaper than some but isn't always a good thing."
"Glad I left companion care with their 'next' attitude & inflated prices."
"They told us he would make a full recovery in a few days but he died the next morning."
"Ok for simple issues, but if it comes to cancers or serious issues don't bother."
"I since learnt that Andy (the original co-founder of Natterjacks) in fact sold it so you can guarantee that all the new people care about is money."
Facility and Accessibility
Pros:
"Happy place. Nice & bright & airy."
"The practice is very clean and have hand gel inside reception and just outside."
"Natterjacks is based in a friendly and welcoming building, it is light and bright and not at all sterile and intimidating."
"This busy little vet practice is based in the old Lloyds Bank building at the bottom of Pokesdown Hill. Parking outside is limited, but you can usually find a space on one of the many side streets nearby."
"Called at 9am, had an appointment for 11.30 that same day and the results of a blood test that evening."
"Always able to get an appointment and all the staff are kind and very professional."
"We have been with natterjacks since 2016/17. They have always had a spot available especially in an emergency."