Address: 73 W Bars, Chesterfield, S40 1BA, United Kingdom
Phone: +441246554440
Rating: 4.7
based on 284 reviews.
Customer Service
Pros:
"The staff were friendly and knowledgeable and they didn't treat me like a moron because of my obvious lack of technical knowledge."
"The staff offered excellent service and the price was great."
"All staff were very polite, friendly and answered all me question straight away."
"The staff are all super friendly and helpful, overall a really good experience and I 100% recommend for any tech needs!"
"The staff are respectful, polite, knowledgeable, and welcoming."
"Very polite and understanding, overall great customer service."
"The technician was understanding, as this was critical for my day to day job."
Cons:
"If you want to have zero communication for weeks only to be told they aren’t able to fix your items only after calling the place yourself, then this is the place for you!"
"They were terrible getting back to me through email communication and I left two messages on their answer phone and they never got back to me."
"Dreadful communications sent to customers simply because they dare to make negative reviews."
"I find it quite appalling that instead of addressing my concerns as a dissatisfied customer, you have resorted to labeling my review as 'FAKE' and making baseless accusations."
"The lies, backtracking, and unprofessional attitude during all this during this exchange was quite frankly disgusting."
"Disgraceful behavior from this company. Clearly willing to lie in their responses to negative reviews instead of just admitting they got it wrong on this occasion."
"If you question this with the psychotic owner you will likely get assaulted."
Repair Quality
Pros:
"They have done many a fix on my devices, from new iPhone screensaver casings to data recovery."
"They were able to repair and restore it to its original condition, to the extent that it now looks like a new purchase."
"Fixed my smashed ipad screen for a very reasonable price."
"They rapidly and cheerfully diagnosed my problem, fixed it, explained exactly what they'd done."
"Took in my external hard drive after it stopped working. Turned out to be a faulty caddy so replaced it while I waited and all the data was saved."
"They did everything I asked for, took care of my computer and made quality of life changes, small details that I appreciated."
"Fault fixed and the design of the casing improved to prevent further mishaps."
Cons:
"Fitted an inferior screen on my iPhone."
"Went to turn it on at home and it was bricked. No power, nothing."
"I paid £50 for an inferior part - FACT."
"When screen appeared faulty, aGeek went on to claim the screen hadn't been fitted by themselves, making accusatory comments in the process."
"Refused a repair without even a minutes consideration."
"I paid £170 to get my phone repaired and they did not thoroughly test the phone and then refused to repair the phone."
"Had this done twice with CEX and kept breaking again. They also told me it wasn’t covered under warranty."
Value for Money
Pros:
"This was by far much cheaper than buying a new one too."
"Great value for money!"
"The cost of the repairs worked out as much cheaper than buying a new laptop, so I am very satisfied with the result."
"The price was very reasonable so booked it in."
"They don't rip you off, their prices are very fair, and their service is totally worth the money."
"Their prices are very fair, and their service is totally worth the money."
"Great spec /upgrade and good value for money compared to same spec out there in the market place for a new machine."
Cons:
"Do not waste your time or money here, unless you are happy being ripped off and paying WAY above market rates."
"Came in for a laptop repair which was falling apart and got quoted a price and fixed there and then brilliant service and fast the only reason I am giving a 4/5 star review is simply down to the price for what needed to be fixed."
"I soon realised this was so they could take a £50 diagnostic fee, despite me telling them what my problem was in the first place."
"At this point I thanked them for their time and asked for the computer back at which point I was told I had to pay £25 'diagnostic' charge despite this being the first time anyone had mentioned it to me and no work let alone diagnosis work having being carried out."
"I am fully aware that it’s not a straight forward job but I was take a back by the £185 part of the quote to fit the metal washer needed to repair the hinge."
"Don't take simple repairs if car servicing hourly rates and administration costs aren't what you are expecting."
"Also after collecting the untouched broken item you must pay for your item to be returned!"
Professionalism
Pros:
"Professional, helpful, trustworthy and knowledgeable staff."
"They are true professionals doing a damn fine job of excellence in customer service."
"Professional service and great communication from the team."
"This team were very professional, polite, & friendly & had great product knowledge."
"Great customer service, Professional, Very knowledgeable."
"Guys are profession, to the point and don't waste time."
"Very friendly and professional company to deal with."
Cons:
"Avoid at all costs, a true scam of a company."
"They obviously know they are fully inept at what they claim they can do and they have to creat fake Google accounts to balance out negative reviews."
"All the negative reviews are wrongly reported and removed any he can’t get removed he blames the customer."
"The lies, backtracking, and unprofessional attitude during all this during this exchange was quite frankly disgusting."
"WARNING!!!! You may get assaulted if you ask for refund from this shop."
"If you question this with the psychotic owner you will likely get assaulted."
"I did not trust them with my laptop. So I turned up at their store and asked for my laptop back, which they gave me. But did not give me the £50 back."