Bristol Street Motors Renault York Reviews Summary

Customer Service

Pros:

• "Jessica Bright sold us a car, made the process so simple, showed us everything to do with our new electric car."
• "No pushy selling, Marcus advised me on how to retain my private plate."
• "We were kept fully informed throughout the process and welcome the fantastic deal."
• "Jess handled the whole process with complete professionalism, thank you Jess!"
• "She came back to us immediately with any queries we had and offered her advice in an efficient and timely manner."
• "Ryan was absolutely fantastic. Excellent service and very knowledgeable."
• "Jess is great to have when you need a car she’s considerate and she won’t sell you something if she doesn’t think it’s suitable."
• "The service from Lewis was superb and, given the amount of work I knew needed doing, the price was very fair."

Cons:

• "For a main dealer my experience was awful! Had to wait for an ABS sensor before my van was repaired ..... 12 Weeks!!"
• "Very poor communication no updates until I got an Email and text message at 23.00 on 31/05 saying the vehicle was booked in the next day!"
• "Just into the dealership about a half an hour ago. Two salespeople, one was helping another customer. The other salesperson, a young man with bright blonde hair, couldn’t be torn away from his mobile."
• "Rubbish service put car on diagnostics 99 quid said they found fault, was a wire repaired it cost another 100 pounds, 2 days later same fault lights came on."
• "I would never buy a car from them again. Manager tried to pressure me into signing financial documents before I’d even seen the car."
• "Very poor experience. Bought a car which turned out to be unroadworthy, will take weeks to repair and cost thousands."
• "Not usually the one to post reviews but I’ve not had the most pleasant experience here. Was very rudely greeted with a “What do you want?”."
• "Imagine my disappointment when the oil level alarm triggered a few miles in to my journey home during the worst storm this year."

Product Quality

Pros:

• "The whole experience was very good from start to finish. We were looked after by Jessica to start with and in her absence by Jack."
• "Purchased a vehicle from Ryan, what work we agreed on before purchase was done to a fantastic standard, the valet was impeccable."
• "Bought our first Clio self charging hybrid last week. Really excellent help and advice from Kevin Sheldon."
• "Absolute first class service from Jess. She has been amazing, courteous and professional from start to end of the process."
• "I purchased a car from Bristol Street Motors and it was a very pleasant and easy experience."
• "We moved to an electric vehicle and were talked through the process thoroughly, making the transition much easier."
• "Bought a second hand car from here. No pressure sales."
• "Fabulous experience from start to finish. Staff were amazingly professional, friendly and totally honest."

Cons:

• "For a main dealer my experience was awful! Had to wait for an ABS sensor before my van was repaired ..... 12 Weeks!!"
• "Very poor experience. Bought a car which turned out to be unroadworthy, will take weeks to repair and cost thousands."
• "I wrote to them some months later to bring to their attention and sent them a copy of the email. Tony arranged for me to take it to their Audi dealership."
• "I would never buy a car from them again. Manager tried to pressure me into signing financial documents before I’d even seen the car."
• "Didn’t even bother to complain but they still keep trying to sell me overpriced gap insurance by email every day."
• "Rubbish service put car on diagnostics 99 quid said they found fault, was a wire repaired it cost another 100 pounds, 2 days later same fault lights came on."
• "Being gaslighted by a car dealer is a new form of low."
• "Enquired about an Astra diesel, deal seemed fair and quite competitive until we started talking part exchange."