Address: Centurion Park, Clifton Moor Gate, York YO30 4WW, United Kingdom
Phone: +441904479666
Rating: 4.5
based on 249 reviews.
Customer Service
Pros:
"Oliver did everything he could to work around my schedule."
"Sam is brilliant! I just bought my first car, and Sam helped me through every part!"
"Writing on behalf of my father as he doesn’t use technology much so these are all his words: Never bought a car like this before I.e online/over the telephone. Samantha gorringe was extremely helpful, polite and courteous when dealing with an old dinosaur like me who is useless with technology."
"Excellent customer service yet again in identifying my VW cc boot problem today."
"Great attitude, super helpfull, car comes back looking like new, what more could we ask for?"
"I love the car and was delighted with the service from JCT600."
"Maddie as ever did what she does best.......her customer service skills are first class."
Cons:
"Unfortunately the service side of the company has let me down badly."
"I have to say I am thinking about taking my business elsewhere in future."
"Good professional staff and experience however things such as having a clean courtesy car seemed too far for them."
"Purchased a car was told it had full service history. After buying the car turns out they can't prove this. Spent 3 months chasing them. Excuses after excuses. Nothing resolved. Claim filed with the motor ombudsman. Avoid!!!!!"
"Shocking aftercare, sell you a vehicle in a breath but when things go wrong your on your own."
"This is clearly terrible service from VW York."
"Absolutely appalling customer service. Car broke down three days ago."
Staff and Sales Team
Pros:
"Ben Boxall was excellent to deal with, knowledgeable and responsive."
"The staff were so lovely and professional too."
"They were so professional throughout the entire process."
"Excellent quality service from Josh who ensured that our experience was very good from start to finish."
"It was like dealing with a different dealership. I had outstanding service and a friendly welcome."
"The whole process was a pleasure. All the staff have been great."
"A first rate service department, headed up by a first rate manager!"
Cons:
"Sells cars and vans. As always they try and load all of the extras on."
"All the staff didn't really seem bothered to help at all."
"Customer service skills absolutely horrendous would I recommend vw at York? ABSOLUTELY NOT."
"Very disappointed had my amarok all day for a fault diagnosis that was never carried out."
"Unfortunately, the new service reception is a retrograde step."
"Absolutely useless, misunderstood which car I was interested in buying. 90 mins lost life I'll never recover."
"Will never use them again - always tell us we require work done that was previously completed and simply do not act in a transparent coherent or competent manner."
Communication and Updates
Pros:
"We live 150 miles away from the garage and so all communication and organising was done via email and phone calls."
"I ordered the new Taigo in November 2021 and the dealership kept me fully informed of the build progress."
"The dealership was amazing at keeping me updated and spent a lot of time on handover with me."
"I was kept up to date on progress throughout and had a nice service wash on my car as the finishing touch."
"From the first call to Kamal and to last moment of picking up the car from Louis, I have nothing but positive feedback for the way the deal was done."
"I can highly recommend JCT600 VW York, they listened to my needs and responded exactly as I’d hoped."
"Josh was fantastic. Kept us informed all the way through the process, despite the delays."
Cons:
"I'd go back again, but I'd be checking they'd done the paperwork before I set off next time."
"Had a further visit in early March 2020 for a broken front spring and a slight persistent coolant loss... despite Covid restrictions meaning shortage of parts."
"Ordered a part requiring to be posted out to me... Just found out the part ordered 22nd March has been sat on a shelf since 23rd March."
"The dealership looks clean and tidy but my issue stems from the lack of a promised phone call to let me know my car was ready for collection."
"It's on back order over two months since being ordered nobody had contacted me to let me know if part was in or not although it specifically says on job sheet check part is in for repair."
"I got a lame phone call at 2.45pm to tell me they 'would have to carry out an overnight diagnosis' as they're very busy at the minute."
"Spoke to dealership and they refused to take the vehicle back within the 14 days cooling off period and neither providing a replacement for it."
Facilities and Environment
Pros:
"I was collected from my house in a lovely new car by a polite gentleman driver."
"Buildings very neat and fresh. Big site with ample customer parking and plenty of ev chargers."
"Friendly welcoming staff at the dealership."
"Good collection of guaranteed used cars. The dealers we encountered were very friendly and nice to talk to."
"The body repair was superb and even with the pearlescent paint that changes colour from different angles they did an amazing job of matching it."
"Was attended to by Robin Ellis in a most professional manor, who after ascertaining my requirements managed to find a choice of 2 that matched perfectly."
"I always feel like my car and I are well looked after and we both appreciate the work done and the friendly and helpful staff."
Cons:
"Car booked in for a routine oil service (17000 miles), told it would be 2 hrs over phone, arrived at 10am to be told it won't be ready till 5pm."
"I drove 4 hours and 30 mins to collect my car and I would do it again."
"But this is officially the poorest service I have ever had."
"I’m a self-employed person who works 80 hr weeks and rely on my vehicle. Shoddy service delivered by shoddy people."
"They also never clean my car even though they offer it to me."
"A frustrating day after a long journey to test drive a used car."
"Very busy though, so can take a long time to get booked in and JCT600's phone lines have such long waits..."