The Packet Steamer Beefeater Reviews Summary

Food Quality

Pros:

• "Very nice food simple but enjoyable cooked well."
• "Food (breakfast, lunch and dinner) is fantastic."
• "ALL meals were delicious."
• "Lovely food and Anne our waitress was lovely."
• "Food was lovely."
• "Had a great meal here, kids enjoyed there's and liked to colour in whilst waiting."
• "The food was excellent could not fault anything."

Cons:

• "The kids spaghetti Bolognese was terrible."
• "Ordered a curry along with 5 other meals...paid..the other 5 came out in dribs and drabs then a few minutes later was told they had no curries."
• "The chips and side salad was awful."
• "Ordered an 8oz steak, 3oz of it was fat!!!! Salmon was burnt and the steak n ale pie came with no veg because they ran out."
• "Food was very average, but for me it was the customer service which deserves this rating."
• "Food was not of the standard you would expect, it was barely warm served on cold plates."
• "The food wasnt very fresh. The chips tasted rock hard due to being reheated to many times."

Service

Pros:

• "Staff were warm and welcoming and Cheryl who was looking after us was great, so positive instantly made you feel better."
• "Service was good both evening and breakfast."
• "Staff are super friendly and polite."
• "Each member of the staff were so nice and pleasant and I would highly recommend The Packet Steamer."
• "Service was excellent, friendly staff and the food was, as always, really tasty, well presented and cooked."
• "The service was excellent especially on a very hot day and busy. Staff were polite and helpful."
• "Our waitress Anne was great as usual."

Cons:

• "This restaurant has gone down in my estimation and I won't be visiting again."
• "Don't waste your time and money."
• "We won't be returning."
• "I won’t be going back and it’s such a shame as have been going there for years."
• "Service is absolutely terrible at the bar and at the tables."
• "Service was a little rubbish, if we needed something we had to ask."
• "The service was shocking we spent more time waiting for drinks. Sauces. And even paying for the bill than we did eating."

Cleanliness

Pros:

• "Absolutely spotless and felt so at ease here while having a drink before our meal arrived."
• "Everything is nice and clean."
• "Place clean and tidy."
• "Restaurant and toilets were immaculate, actually smelt mega fresh and hygienic!!"
• "It's very clean."
• "The atmosphere was lovely and the staff where friendly too."
• "The restaurant has really friendly and helpful staff."

Cons:

• "The menus we were given were filthy, full of greasy hand marks and food marks."
• "The toilets are manky and stink. Need a refurb desperately."
• "The place needs a good clean,menus,floors,chairs,tables etc."
• "Only issue I had was when I went to the men's toilet the cubicle was a mess."
• "my wife also found a hair wrapped around her fork !!!"
• "We both had to wipe away food of the seats before driving down and noticed bits of food on the sticky table obviously from previous diners."
• "Food was a mess was expecting a lovely Christmas dinner but was served a very dry and tasteless meal."