Lancaster Automart Reviews Summary

Customer Service

Pros:

• "The team was great especially Ben Lambert who was very enthusiastic, made sure I had everything I needed with the new car."
• "Ben looked after us from start to finish, informed us clearly of what extras were available with the car."
• "We recently bought a used BMW through Lancaster Automart. Ben Lambert was our expert who dealt with the sale."
• "Fantastic experience with the Guys at Lancaster Automart. Flawless from start to finish."
• "The easiest car purchase I have ever made including a part exchange."
• "One of if not my best car purchasing experience. Everything went through as described with excellent customer service."
• "Really positive experience buying a car from Lancaster Automart - the sales reps were really friendly and helpful."
• "I must thank Louis at Lancaster Automart for helping us in buying our first SUV."

Cons:

• "Issues include rear door not closing correctly, tailgate not opening fully, rear window failed and latest is a stalling issue."
• "Absolutely abhorrent customer service. Brought an electric car - drove over 3.5 hours to collect and was told it would be fully charged."
• "I purchased a car from here on 10th July, still have not received it, one excuse after another, and no updates unless I call."
• "Awful purchasing experience, Adam the sales manager made multiple promises which were not kept."
• "I had several conversations with dealer regarding the purchase of a used Skoda - after travelling for 4 hours to find the car was not as described."
• "Promised collection of our Audi on Six separate occasions. Repeatedly lied too, ignored and left to sit in a car park for two hours."
• "Worst experience ever, nothing but hassle, will never go there again, bought car then had to have two punctures fixed."
• "I visited Lancaster Automart to look at their cars. I found an Audi that I liked but was unfortunately out of my budget."

Quality of Vehicles

Pros:

• "Very happy with my new car, a big thanks to Emil & Lewis! Highly recommended."
• "Thank you to you both and the team. Fantastic experience with the Guys at Lancaster Automart."
• "I had a great experience buying my latest car. Kork Shelton was brilliant, super friendly, not at all pushy."
• "Bought my first ever car from this dealership and I am very happy with my car so far."
• "Recently bought an Abarth 595 from auto mart Lancaster. The experience was brilliant."
• "I bought a car from Mark, he was great in terms of answering any questions/enquiries I had."
• "Had a great experience buying my latest car from Lancaster Automart."
• "I visited Lancaster Automart to look at their cars. I found an Audi that I liked but was unfortunately out of my budget."

Cons:

• "Warranty not fit for purpose with a claim limit of £5k and the new engine with labour is likely to be over £20k."
• "The car had some minor issues on review that were not as advertised such as scuffs to interior trim."
• "Time has now come to MOT and service the car after owning for less than a year and the car has extensive corrosion."
• "I recently purchased a car from VW Lancaster Morecambe, which required minor bodywork repairs before collection."
• "They also damaged a Pirelli tyre while re furbishing the wheels and replaced it with a cheap Chinese alternative."
• "Spent over £10000 on a car from Automart on the 29th May thinking it had a 12 month warranty."
• "Not only have you wasted our time you also wasted two hours of Direct Tint in Lancaster’s time, unpaid, for a job he came in to do."
• "We are now left out of pocket and have lost all trust in you."

After-Sales Support

Pros:

• "Really happy with the service I received! Adam and Kork made the process of purchasing my new car quick and seamless."
• "I would like to thank Adam D at Lancaster Automart for his help & honesty after a coolant issue on my 67 Audi S6."
• "One of the best car dealership services I have experienced. Thanks again Kork!"
• "Kork was brilliant, our deal wasn't straight forward as I traded in my bike and car, Kork sorted it and kept us informed."
• "Fantastic experience buying a used car from Graham. From start to finish he sorted our car for us."
• "Fabulous customer service provided by Kork. Professional and reliable, friendly and informative throughout."
• "Very Proffesional service. Simple, no fuss, professional service. Adam was great."
• "5* service and excellent choice of cars. Martin was excellent and very knowledgeable."

Cons:

• "Issues include rear door not closing correctly, tailgate not opening fully, rear window failed and latest is a stalling issue."
• "Absolutely abhorrent customer service. The car had some minor issues on review that were not as advertised."
• "Time has now come to MOT and service the car after owning for less than a year and the car has extensive corrosion."
• "I had a Great service from the Guys here! From when I first saw the car online to having the car delivered to my house."
• "An amazing service from Graham and the guys. They went above and beyond. The car was better than I expected."
• "Massive thanks to Kork at Lancaster. The whole process of purchasing our new car was seamless and hassle free."
• "I got my car on a PCP back in January it is now April. Something has broke on the car already."
• "Promised collection of our Audi on Six separate occasions. Repeatedly lied too, ignored and left to sit in a car park for two hours."