Catalina of Stanningley Reviews Summary

Customer Service

Pros:

• "I highly recommend Catalina Of Stanningley for their top-notch vehicles and outstanding customer service."
• "Great customer service from start to finish."
• "Michael was knowledgeable and very helpful. Wasn't pushy, I even got the extended warranty."
• "Really lovely and friendly dealership, they provided me with a fantastic car of which my family can rely on, low mileage and a great price."
• "I feel comfortable that they will continue to provide great service and I would certainly use Catalina for any future car purchases."
• "Great customer service and would definitely use again."
• "Fantastic service from the start from Tom...we called prior to our visit and car was ready and waiting for a test drive...everything explained also regarding warranty etc."

Cons:

• "I was Chasing Tom for months, my emails were ignored, and my calls were never returned."
• "When we contacted garage about these problems they were disinterested and stopped answering the phone to us."
• "Very quick with selling a car but the day after I reported some problems with the car."
• "I did have to pester a lot for updates, as I never received calls back when they said they would."
• "Disappointing experience."
• "After taking it to their recommended garage I left with the exact same problems."
• "Serious lack of communication."

Vehicle Quality

Pros:

• "Bought a top quality used Mercedes E Class convertible."
• "The vehicle was absolutely immaculate inside and out."
• "The car I bought has been brilliant, so glad we purchased from here."
• "The car is exactly as prescribed."
• "The car itself is spotless and in incredible condition."
• "The cars are very clean and well looked after."
• "The car I bought was in impeccable condition, looking almost brand new."

Cons:

• "Sold me a car that I paid over the odds for and ended up with no end of problems for months."
• "Purchased a car from here at the end of March. Picked car up drove not ever a mile down the road and had to pull in at a garage to have tires pumped up (1 completely flat)."
• "Upon arriving and seeing the car it was horrendous big dents, paint flaking off, bad scuffs all over."
• "3 of the tyres were below legal limit, there was no spare wheel or tyre repair kit and there was hardly any oil in the engine."
• "Please be very wary as we looked around other cars while there and looks like most cars have big cosmetic defects."
• "The car arrived with no spare key. No booklets. No spare wheel or inflation kit in boot. One tyre with a big chunk out the tyre wall."
• "Bought a mini countryman from them within a month it was evident the gearbox was ruined but they refused to let a local garage fix it leaving me to arrange transport for 200miles back to Leeds."

After Sales Support

Pros:

• "A query after the purchase was dealt with quickly and without question."
• "Any faults that arose would be dealt with and sure enough when the window button stopped working Catalina sorted it without hesitation."
• "The whole process was handled very smoothly and fast. After sales care is also excellent, they don't forget about you."
• "I was very impressed with the after sales care."
• "We had a slight issue with the car which was something they would have not known about but they offered to sort it out straight away & checked back to make sure everything was ok."
• "Super easy car buying experience thanks to Michael's friendly and helpful service."
• "The aftersales service I received was great too."

Cons:

• "Wouldn’t even be 1 star!!! I would NOT recommend!"
• "If you want continuous care shop somewhere else."
• "Catalina refused to take it back, despite it being my legal right to return."
• "I'm changing my original review because the guy asked me to leave a good review immediately after I bought the car, but after only 6 months of having my car it's fully broken down."
• "I purchased a car from Catalina in the middle of October, and by the middle of December requested a refund from them, to which I am now having to seek legal advice as they are ignoring my request."
• "Limp mode came on and the car was unusable - it was clear lights had just been turned off instead of problems being fixed!"
• "ABSOLUTE NIGHTMARE! I spent £9k on a car from Catalina... Only a return would appease me. The return request has been denied so it's on to the courts."

Purchase Process

Pros:

• "Fast and efficient buying process with no pressure at any point."
• "The whole procedure was so easy, the service was great I was able to test drive my car."
• "Allowed me to test drive instantly and within 20 minutes I was driving away in my new car!"
• "Tom got everything processed for us quickly and smoothly."
• "Came with 1yr mot and fully serviced."
• "Fantastic customer service from start to finish from Tom at Catalina."
• "Super easy car buying experience thanks to Michael's friendly and helpful service."

Cons:

• "At first very nice people with nice cars. Called to hold a car I had seen the previous day and I was told no problems it will be here in the morning... only to be told they had sold the car the previous day after telling they would hold it."
• "Catalina refused to take it back, despite it being my legal right to return."
• "I purchased a car from Catalina in the middle of October, and by the middle of December requested a refund from them, to which I am now having to seek legal advice as they are ignoring my request."
• "Bought a mini countryman from them within a month it was evident the gearbox was ruined but they refused to let a local garage fix it leaving me to arrange transport for 200miles back to Leeds."
• "Despite buying a car partially based on the service history, even after 4 phone calls to ask for the evidence... not even a phone call back."
• "The service light came on after 2 weeks."
• "DO NOT BUY A CAR FROM THIS GARAGE."