AvailableCar Sutton in Ashfield Reviews Summary

Car Selection and Condition

Pros:

• "Loads of cars, really good to look at different models and compare. Cars are well prepared and open to sit in and try out."
• "Every type of car you could buy. All unlocked for you to look around and sit in. Most cars are under 5 years old so still quite pricey."
• "Large selection of cars - well set out so easily to find which car you're after!"
• "Great range from small, first cars up to large MPV and 4x4s. Pick-up is also hassle free."
• "Huge selection of cars from superminis to MPVs. All unlocked for inspection without pushy sales people pressing for a decision."
• "I always use this place when I'm looking for a new car, with such a great range of cars of all types from sports cars to 4x4s."
• "Selection of cars is fantastic"

Cons:

• "The car wouldn’t have passed safety checks if they were done correctly and shouldn’t have been sold in this condition as it wasn’t safe to drive."
• "Visited on a bank holiday weekend, expecting to be able to view cars that are advertised as all being unlocked. Was very disappointed to find more of the cars I looked at locked, than rather unlocked."
• "Can't complain about the staff, but the quality of the cars leaves a lot to be desired."
• "Prices looked a little expensive on the older cars they had"
• "Car I saw was in excellent condition but too expensive compared to the professionally evaluated price."
• "I didn't buy due to a lack of competitiveness on the narrow range of makes and models I was particularly interested in"
• "They did and said anything they could to avoid fixing my car until it was out of warranty and no longer their issue."

Customer Service

Pros:

• "Very welcoming and organised. No pressure to buy and happy for you just to have a look around."
• "Had such a great buying experience, working with Sales Executive Jake Brown."
• "Staff were so friendly! The sales assistant who took me on a test drive was lovely, management was lovely and so was handover."
• "The young lady in sales Khardene who answered my call to Mick at hand over team both was very helpful and polite and answered all my questions what more can I say but but a big thank you to the team at availablecar."
• "Very friendly, helpful staff which made the purchase / financing of a car very easy."
• "Helpful friendly staff who give you all the information you need."
• "The staff are very helpful but don't pressure, yet they are always around should you have any questions regarding any of the vehicles."

Cons:

• "Very pushing sales on car waxing, gap insurance, alloy wheel insurance turns a positive experience to negative donation to a charity taken for granted £200 reserve fee really how much interest are they making on this."
• "If I could give it a minus I would. Both myself and my partner purchased cars and I warned him not to!"
• "Staff member wasn’t very knowledgable on the finance aspect of our purchase."
• "Kept us waiting half an hour over our appointment time at handover."
• "It is now mid August and key is still not replaced."
• "It baffles me how you can agree a price and be ready to purchase and have the price increase so suddenly and with no apology."
• "The communication between customer and after sales team is appalling."

Facilities and Extras

Pros:

• "Great place, excellent quality of cars and amazing staff however 2 points I've noticed which I think is abit naughty of them; they charge the full price that most car dealerships do for diamond bright but instead of giving you the full cleaning kit/bag like those dealerships do, available car give you just 2 bottles!?"
• "Recommended as a place to consider buying a car with confidence and at a good price."
• "Definitely one of my better experiences buying a vehicle.. not many places take the time to ensure you know all the feature of the vehicle, but they did."
• "FANTASTIC CAR, FANTASTIC STAFF, FANTASTIC PLACE"
• "Very easy to follow finance deals and extras"
• "Kelsey & Ami was so lovely and made it so special for me something I won’t ever forget!"
• "Excellent after sales service from Jake who went above and beyond when dealing with a few issues out of the 3 month warranty."

Cons:

• "They refused to do this without placing an order for the car, since we had driven it twice."
• "Not friendly to people with disabilities at all."
• "The 2 stars have been given because of the good initial sales process. However, afterwards, we had shoddy service."
• "My vehicle was not valeted correctly, streaky windows, globs of polish not applied fully on the paintwork."
• "Valet and after sales absolutely shocking, worst service I’ve ever had from a car retailer."
• "The extended warranty offered was cheaper than others we have purchased and offered way more than before."
• "Shocking customer service .. took over 24 hours to pay a deposit on a car I wanted to buy to secure it."